L3 Support Lead - Mortgage Applications
Virtual Vocations Inc
Leading L3 production support operations for mortgage and banking applications, the full-time contract L3 Support Lead - Mortgage Applications will manage high-priority incidents, coordinate with various teams, and ensure adherence to service level agreements while working remotely. Key responsibilities Lead L3 production support operations and manage high-priority incidents for mortgage/banking applications Act as Incident Commander during major incidents, coordinating recovery activities and communications Oversee offshore-on-site coordination, ensuring smooth operations and mentoring support engineers Required qualifications 8-12 years of experience in L2/L3 production support Strong knowledge of incident and problem management processes Experience with SQL troubleshooting and log analysis Familiarity with ticketing systems such as ServiceNow or Jira Understanding of mortgage servicing and loan origination applications
Vacancy posted 5 days ago
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