L3 Support Lead - Banking Applications

Virtual Vocations Inc

Leading L3 production support for mortgage and banking applications, the full-time L3 Support Lead - Banking Applications will manage major incidents, coordinate with cross-functional teams, and drive root cause analysis in a fully remote environment. Key responsibilities Lead L3 production support for mortgage and banking applications Manage major incidents, escalations, and bridge calls Coordinate with development, QA, DevOps, infrastructure, and business teams Required qualifications 8-12 years of strong L2/L3 production support experience Proficiency in incident/problem management and escalation handling Experience with SQL troubleshooting and log analysis Familiarity with ServiceNow/Jira ticketing systems Knowledge of monitoring & observability tools (e.g., Splunk, Dynatrace, AppDynamics)

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