Commercial Shipping Clerk

Job Description

Job Description

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Job Summary

We are looking for a dependable and organized Commercial Shipping Clerk to support our shipping and office operations. This is primarily an administrative position with a focus on commercial shipping, order processing, documentation, and coordination. The ideal candidate is detail-oriented, comfortable working with computers and paperwork, and able to communicate effectively with customers, vendors, carriers, drivers, and internal teams.

Key Responsibilities

• Perform general administrative and clerical duties to support daily commercial shipping operations
• Process and maintain shipping orders, customer orders, invoices, and related documentation
• Prepare, organize, and file bills of lading, packing slips, shipping labels, and other shipping paperwork
• Coordinate and schedule pickups, deliveries, and shipments with carriers and customers
• Communicate with customers, vendors, freight carriers, drivers, and internal departments regarding shipment details and status
• Track outgoing and incoming shipments and update records in company systems
• Review shipping documents and orders for accuracy and follow up on missing or incorrect information
• Enter and maintain shipment, order, customer, and inventory information in company databases
• Assist with preparing shipping quotes, freight information, and other commercial documentation as needed
• Answer phones, respond to emails, and assist customers with shipping-related questions and requests
• Prepare reports, spreadsheets, and other administrative documents for the shipping and operations teams
• Maintain accurate and organized electronic and physical shipping records
• Assist with resolving shipment discrepancies, delays, or documentation issues
• Provide general administrative support to the shipping, logistics, and operations teams
• Perform other administrative and shipping-related duties as assigned

Qualifications

• Previous administrative, clerical, shipping, logistics, warehouse, or customer service experience preferred
• Experience in a commercial shipping, freight, receiving, or distribution environment is a plus
• Strong computer skills, including Microsoft Office and Excel
• Excellent data-entry, organizational, and document management skills
• Strong attention to detail and accuracy
• Good written and verbal communication skills
• Ability to communicate professionally with customers, vendors, carriers, and internal teams
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Ability to work independently while supporting a team
• High school diploma or equivalent preferred

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