Operations Supervisor

Job Details Job Location: Indiana Indianapolis - Indianapolis, IN 46214 Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us! Essential Duties and Responsibilities Ensure timely submission of timesheets and other payroll documentation Lead, guide, and assist in training lower-level personnel and/or students as assigned Deliver competent patient care in pre-hospital and inter-facility settings within the scope of practice Utilize Applicant Tracking System (ATS) to screen and select potential candidates Ensure adherence to field policies and processes, timely completion of required paperwork, and proper use of systems Maintain professional interactions with healthcare personnel and patients, including those with disabilities or injuries Accurately document required information in EMS charts, including PCRs, vehicle inspections, and inventory checks Ensure cleanliness of equipment and replace used or damaged supplies Adhere to company and local agency policies, procedures, and protocols for emergency treatment and transportation Attend refresher programs and continuing education sessions as required by the medical director Maintain a professional, courteous, ethical demeanor, and collaborate effectively within a team environment Maintain knowledge of, implement, and enforce departmental policies, procedures, and protocols Demonstrate comprehensive knowledge of EMS procedures and apply them effectively Safely operate and maintain emergency vehicles in compliance with relevant laws during patient transportation Provide Lift Assist and demand truck deployment as needed May be required to administer first aid to injured coworkers when necessary Physical Demands Must be physically capable of operating various vehicles and equipment essential to the job duties of an EMS provider Requires frequent bending, sitting, kneeling, moving, and lifting patients and equipment weighing at least 125 pounds Ability to push and pull objects exceeding 50 pounds Must be able to drive or ride in an ambulance for extended periods of time without issue Physical agility is essential to lift and move patients safely Physical tasks are strenuous and can be emotionally challenging Qualifications Current CPR Valid driver’s license and good driving record ACLS (AHA) or ALS (American Red Cross) certification recommended – Paramedics and CCP only Current position specific state certification or a NREMT specific certification with ability to obtain reciprocity required prior to start date Self-confidence, emotional stability, good judgment, and tolerance for high stress Good verbal communication skills Ability to handle adverse situations effectively Effective interaction and communication with patients, co-workers, and administration Strong time management and prioritization abilities Proven ability to lead and mentor teams while fostering accountability Excellent communication, problem-solving, and decision-making skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, written, oral or diagnostic reports Certified EMT/Paramedic License for the state of employment Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve. What We Offer Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account Retirement Plans: 401K and Roth 401K, with a company match Paid Time Off Employer Paid: Basic Life Insurance and Long-Term Disability Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education Who We Are For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients. MMT employs AI-powered technology and state-of-the‑art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365. Statement of Equal Opportunity Employment It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. #J-18808-Ljbffr