Sales Coordinator

Choice Hotels International

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

Provides the director and managers of sales, catering and marketing with administrative and clerical support including word-processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.

Hourly Wage: $21.00

Benefits When You Make It Your Choice :

• Employee discounts on thousands of hotels
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)

Hourly (Full Time):

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

Perform routine, administrative duties to key sales and catering team personnel, including but not limited to:

• Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution
• Producing reports and communications as needed
• Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
• Assists with developing and implementing strategies for achieving group, convention and catering sales goals
• Contributes to the Sales and/or Catering Team's individual and team goals by assisting with the preparation of group, convention, and catering-related business
• Supports managers with convention planners, sales account managers and clients on their needs
• Assists Sales with prospective customers
• Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities
• Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
• Ensure all materials used are in accordance with brand standards
• Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers
• Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner
• Prepares reports as necessary to improve management decision making and critical evaluation of work activities
• Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

High school diploma required, associate's degree preferred

Minimum one - three years hotel experience preferred

Proficient computer skills including Microsoft Office Suite, Delphi and/or Opera

Strong verbal and written communication skills

Strong mathematical skills

Local market knowledge preferred

Able to collaborate effectively in a team environment

General knowledge of contract laws a plus

Physical Demands

Required to stand, sit, and walk for extended periods of times

Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.

Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

Choice Hotels International