Hospitality Associate

Imaging Center Hospitality Associate

Fairfax Radiology Centers the largest radiology practice in Northern Virginia is seeking an Imaging Center Hospitality Associate to join our team in Fairfax, Virginia. As the first point of contact for our patients and their families, you'll play a key role in ensuring a welcoming, seamless, and supportive experience. This position requires professionalism, empathy, attention to detail, and the ability to balance hospitality with accuracy in every interaction. You'll also uphold our Imaging Center Hospitality Standards, ensuring confidentiality, courtesy, and teamwork in all aspects of patient service.

This is a full-time, benefitted position located in our Fairfax Imaging Center.

Schedule: Monday Friday 8:00 AM - 4:30 PM (No weekends, major holidays, or call!)

Perks: Free on-site parking, and uniform allowance

Fairfax Radiology Centers offers a competitive and comprehensive benefits package, including:

• Uniform Allowance
• Generous PTO and Paid Holidays
• Medical, Dental, Vision & Life Insurance
• Employer-Paid Short- and Long-Term Disability Insurance
• Profit Sharing Plan
• Tuition Reimbursement
• Opportunities for growth and professional development in patient services and healthcare administration

What You'll Do

• Greet all patients and guests promptly, providing a friendly and professional welcome
• Assist patients with the check-in process, including obtaining ID, orders, insurance information, and payments
• Register patients accurately in RIS, scan necessary documents, and ensure data integrity for billing and claims
• Verify orders and pre-authorizations in MedInformatics (MI); escalate discrepancies as needed
• Maintain a clean, organized reception and waiting area to ensure a comfortable, patient-focused environment
• Monitor patient arrivals and wait times, keeping patients informed of delays and escalating concerns to the Radiology Center Manager when necessary
• Answer and screen calls courteously following FRC Phone Etiquette Rules; transfer or relay information as appropriate
• Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center
• Provide additional support tasks such as burning/loading DVDs and releasing records
• Uphold confidentiality, comply with OSHA, HIPAA, and other federal/state regulations

What You'll Bring

• High school diploma or GED required
• Minimum 1 year of customer service or hospitality experience (healthcare experience a plus)
• Strong interpersonal and communication skills; ability to demonstrate respect, empathy, and professionalism even in stressful situations
• Comfort interacting with patients while handling administrative tasks
• Strong organizational and multitasking skills in a busy environment
• Proficiency with computers, ability to toggle between multiple screens, and efficient keyboard use
• Enthusiasm, professionalism, and a solution-oriented approach
• Ability to move throughout the office and handle items at/above/below desk level

Who We Are Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides advanced medical imaging at 20 outpatient locations throughout Northern Virginia. We partner with hospitals and healthcare providers across the region to deliver exceptional patient care and specialized diagnostic services. Equal Opportunity Employer FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.

Compensation & Growth:

Based on your qualifications and experience, the compensation range for this position is:

$19.13 - $24.19 At Fairfax Radiology Centers, we invest in our employees' growth. This position includes a structured career ladder that provides opportunities for professional development and increased compensation as you advance.

Placement within the range is determined by factors including experience, education, certifications, and internal equity.

Ready to make a difference as the welcoming face of our Fairfax Imaging Center? Apply today to join FRC as an Imaging Center Hospitality Associate!