IT Operations Manager

Position Overview The IT Manager will be responsible for leading and executing IT initiatives with a strong focus on AI, RPA, and information security, while supporting business operations through system development, integration, and IT planning. This role requires a process-oriented mindset, deep understanding of service and business workflows, and the ability to translate operational needs into effective IT solutions rather than focusing solely on programming languages. Responsibilities Develop and execute IT plans aligned with business objectives and operational priorities. Lead IT planning activities including system roadmap, budget planning, and technology adoption strategy. Act as a bridge between business stakeholders and technical teams. AI / RPA Implementation Identify opportunities for AI and RPA to improve service processes and operational efficiency. Lead or manage the design, development, and deployment of AI/RPA solutions. Collaborate with internal teams and external vendors on AI/RPA initiatives. System Development & Integration Manage system development and integration projects, including ERP, internal platforms, and third‑party systems. Ensure stable operation and scalability of integrated systems. Oversee system testing, deployment, and post‑implementation support. Information Security Establish and maintain information security policies, controls, and compliance practices. Manage access control, data protection, and security risk assessments. Coordinate with internal audit, legal, and compliance teams as needed. Operational Support & Governance Support IT operations with a strong understanding of service workflows and business processes. Manage IT vendors, contracts, and service performance. Develop and maintain IT documentation, standards, and procedures. Education / Experience Bachelor’s degree in IT, Computer Science, Engineering, or related field required; Master’s (MBA, MIS, or similar) preferred. Relevant certifications (e.g., PMP, ITIL, CISSP, CISM, CISA, Security+, AI/​RPA) strongly preferred. 7+ years of progressive IT experience, including leading enterprise‑wide initiatives. Proven experience developing and executing IT strategy, roadmaps, and budgets aligned with business goals. Hands‑on leadership of AI and/or RPA initiatives from design through deployment and optimization. Strong background in system development, integration, and full lifecycle management (ERP and enterprise platforms). Experience with information security, risk management, compliance, and IT governance. Demonstrated ability to manage vendors, contracts, and service performance. Excellent analytical, problem‑solving, and communication skills, with the ability to bridge technical and business teams. Bilingual Korean/English is a plus. Recruiting Range $106,000—$113,000 USD Benefits Offered (Full‑Time Employees) No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance‑based short‑term incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life; personal fitness goal incentives. Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group rate life and disability insurance. Benefits Offered (Temporary/Contractors) Eligible for the relevant benefit programs offered through our partner agencies. Equal Employment Opportunity At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions. #J-18808-Ljbffr