Receptionist

Main Duties & Responsibilities Primary Job Role Acts as first point of contact for customers and others either calling in by telephone or by entering the premises. Greets customers and visitors and directs them accordingly. Answers phones promptly. Takes messages and routes them to their proper destination. Alerts all departments of incoming fax messages. Distributes mail to all departments, outgoing and incoming daily. Maintains current employee address and phone list. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalation critical issues when unsuccessful in gaining support. Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas. Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input. Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support. Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives. Qualifications Education and Experience Formal Education: High School diploma or GED Experience: 1-2 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Microsoft Office, including, Word, Excel, Power Point. Lotus Notes. Must be able to comprehend, speak and write the English language. Must possess good interpersonal and communication skills. Updating of Knowledge Job requirements do not significantly change over time. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving: Job requires basic problem solving ability using established examples / guidance. Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries. Autonomy: Job is closely monitored and allows for no significant discretion or independence in scheduling or methods of completing assigned work. Working Environment Stress Load: Occasional exposure to these stresses (less than 20% of the time). Workload Fluctuation: Job rarely involves changes in priorities, complexity and/or quantity of work. Work Schedule: Work is routinely performed during regular business hours with rare exceptions. Organizational Impact A person's performance in this job has minimal immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team). Physical Demands

• NA" : Not Applicable
• O" : Occasionally - (up to 3 hours/day)
• F" : Frequently - (3-6 hours/day)
• C" : Constantly - (6-8 hours/day)

N/A: Climbing N/A: Balancing N/A: Stooping N/A: Kneeling N/A: Crouching N/A: Crawling O: Reaching O: Standing C: Sitting O: Walking N/A: Feeling O: Fingering N/A: Grasping N/A: Repetitive Motion C: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. N/A: Pushing - 26-50 lbs N/A: Pulling - 26-50 lbs N/A: Lifting - 26-50 lbs N/A: Pushing - Over 50 lbs. N/A: Pulling - Over 50 lbs. N/A: Lifting - Over 50 lbs. Environmental Conditions

• NA" : Not Applicable
• O" : Occasionally - (up to 3 hours/day)
• F" : Frequently - (3-6 hours/day)
• C" : Constantly - (6-8 hours/day)

C: Inside conditions: Protection from weather but not necessarily from temperature change. N/A: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. N/A: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr Ring Power Corporation