Fixed Operations Director

Fixed Operations Director We are a leading high volume Chevrolet dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry. Job Summary The Fixed Operations Director is responsible for overseeing daily operations of the service department and Parts Department ensuring exceptional customer satisfaction, maximizing departments profitability, and managing a team of department mangers, parts employees, serviceadvisors, technicians, and support staff. Responsibilities Oversee daily operations of the parts and service department, ensuring a smooth, efficient, and profitable workflow. Manage, hire, and mentor a high-performing team of technicians and service advisors. Act as a key point of contact between customers and the parts or service team, ensuring clear communication and a seamless customer experience. Maintain high levels of customer satisfaction by ensuring prompt, courteous, and professional service. Ensure work orders are efficiently distributed among technicians and prioritize repair needs. Monitor performance metrics and implement process improvements to increase productivity and customer retention. Ensure proper documentation of all parts and service transactions and maintenance of accurate service records. Continuously seek ways to enhance the dealership’s reputation through positive customer experiences. Comply with all company policies, procedures, and safety standards. Other duties as assigned. Qualifications Strong technical knowledge of automotive systems and repair procedures. Proven experience managing a service department or team within a dealership or automotive environment. Strong communication skills and basic match skills. Exceptional leadership, interpersonal, and customer service skills. Highly organized with the ability to multitask and prioritize effectively. Professional, friendly demeanor with a commitment to customer satisfaction. Valid driver’s license and a clean driving record. Benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Vehicle Purchase Discounts Employee Discounts on Parts and Service Repairs Aggressive Employee Referral Program with Bonus Opportunities You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace. #J-18808-Ljbffr