Customer Relations Coordinator - Remote Role

Customer Relations Coordinator (US) – Work from Home

Work 16 hours per week for an award-winning South Australian winery!

Recognised globally for making wines that make people go WOW, Mollydooker Wines is seeking an enthusiastic and customer-focused Customer Relations Coordinator to join our growing US team in a fully remote role offering challenge, autonomy and variety.

Mollydooker (Aussie slang for a left-handed person) is a family-owned winery based in McLaren Vale, South Australia. Through relentless attention to detail, we have built a reputation for producing premium wines that beautifully represent the region's warm coastal climate. Our wines have received worldwide acclaim, including five 99-point scores from renowned wine critic Robert Parker.

At Mollydooker, our passion extends beyond wine. We are committed to making a difference in the lives of those less fortunate through supporting local and international charities.

About the Role

As our Customer Relations Coordinator, you will be the first point of contact for our valued direct-to-consumer customers across the United States. Working closely with our US Direct-to-Consumer team, you will deliver exceptional customer experiences while supporting customer engagement, order management, wine club activities and sales initiatives. A key part of the role involves ensuring compliance with applicable US alcohol shipping regulations and maintaining Mollydooker's customer service standards across all customer interactions.

This is an exciting opportunity for someone who enjoys building relationships, solving problems and working independently in a remote environment while being part of a supportive global team.

What You'll Be Doing

• Processing US direct-to-consumer orders from entry through to delivery confirmation, including refunds and issue resolution.
• Responding to customer enquiries via phone and email while maintaining exceptional service standards.
• Managing the general customer service inbox and providing administrative support as required.
• Supporting sales and marketing initiatives in partnership with the US Direct-to-Consumer Manager.
• Assisting with wine club activities and customer engagement programs.
• Maintaining customer data and preparing monthly customer service reports.
• Assisting with internal stocktakes where required.
• Supporting events, tastings and promotional activities on an ad hoc basis.

About You

You are someone who thrives in a customer-focused environment and enjoys creating memorable experiences for customers. You are proactive, organised and capable of managing your workload independently while working remotely.

Ideally, you will bring:

• Experience in a premium customer service environment.
• Experience with membership or loyalty programs (highly desirable).
• Strong written and verbal communication skills.
• Excellent administrative and organisational abilities with strong attention to detail.
• Confidence using Microsoft Office, particularly Word, Excel and Outlook.
• Experience with hospitality, retail or wine industry platforms such as Commerce7, ShipCompliant, Wineshipping or RedChirp (advantageous).
• A basic understanding of wine and wine tasting, with the ability to discuss wine styles and flavour profiles confidently.
• The ability to interpret data and use insights to support decision-making.

What Success Looks Like

Our team members consistently demonstrate:

• The ability to work autonomously and manage priorities effectively in a remote environment.
• A collaborative approach and willingness to support colleagues across our global business.
• A proactive mindset with the initiative to anticipate customer needs and take action.
• Professional, friendly and helpful communication with customers, colleagues and partners.
• A commitment to delivering exceptional customer experiences.

Why Join Mollydooker?

• Work from home with flexibility and autonomy.
• Join a globally recognised premium wine brand.
• Become part of a passionate and supportive international team.
• Enjoy a varied role where no two days are the same.
• Contribute to a business that genuinely values giving back to the community.

Special Requirements

• A dedicated home office space that supports confidentiality and professional business operations.
• Reliable high-speed internet connectivity.
• Willingness to travel occasionally for events, tastings, trade shows and team meetings.
• Ability to lift and carry wine cases, promotional materials and merchandise up to 50 lbs (approximately 23kg).
• Flexibility to work additional hours during peak sales periods, promotions or major business events when required.

An attractive hourly rate will be offered, commensurate with experience. If you are passionate about customer service and excited by the opportunity to represent one of Australia's most celebrated wineries, we would love to hear from you.