Leasing Specialist

Job Description

Job Description

This position is located at The Henry, Pomona, NY.

About Company:

RHO Residential is a premier property management company specializing in Class-A luxury apartment communities, with a primary focus on the New Jersey market. Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a people-first approach, fostering meaningful connections with residents and property owners alike.

Ready to be part of something exceptional? Join our team at RHO Residential and help us redefine property management with passion, purpose, and people at the heart of everything we do!

About the Role:

Compensation is $50,000-$56,000.

Summary: The Leasing Specialist acts as the property's sales representative and provides front-line customer service. Primary duties of the Leasing Specialist include greeting prospects, presenting the amenities of the community professionally and securing lease agreements from qualified prospects. The Leasing Specialist is very service-oriented, striving to make prospects and residents feel welcome and comfortable in the community.

Requirements:

Education: High school diploma or equivalent. The position requires the ability to read and write English fluently, and the ability to perform basic to intermediate mathematical functions.

Experience: Generally, no previous work or property management experience is required.

Skills: The position requires the ability to deal well with people and get them to feel comfortable quickly. In addition, the position requires the following:

• Professional image
• Strong organizational skills
• Strong verbal skills
• Strong customer service orientation
• Assertiveness
• Ability to "close" a sale
• Ability to accurately perform basic to intermediate mathematical functions

Licenses: A valid driver's license and current automobile insurance is required. Real Estate License (when required by the state). NALP designation desired.

Essential Job Functions :

1. Lease apartments and aggressively sell the products and services of the property to which they are assigned. Develop, refine and effectively implement excellent telephone and personal sales skills. Specifically, to respond to site visit or telephone inquiries, conduct site tours, effectively sell to prospects and lease apartments. Work to optimize occupancy limits while maximizing an effective lease renewal program. Site tours include, but are not limited to, transporting and showing the prospect around the property, all property amenities, model apartments and available apartments.

1. Work with the property management staff to develop and implement sales and marketing strategies, including corporate outreach. Increase property traffic levels, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.

1. Maintain thorough product knowledge of property assigned and that of major competition through site visits/tours and telephone surveys.

1. Prepare all lease related paperwork in an accurate and timely manner. Must have the ability to communicate and explain all lease documents to new and existing residents. Ensure all documents are completed prior to resident move-in.

1. Follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency.

1. Assist with managing the day-to-day operations of the apartment community. Work with Director of Operations, Leasing or Maintenance to direct the efforts to the on-site staff to ensure apartments are ready for move-in and are maintained in a satisfactory manner. Assume responsibility for property operations when the schedule results in the Leasing Specialist being the senior management staff person on-site.

1. Maintain company customer service standards. Respond to resident requests and work with residents to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved.

1. Maintain prospect, traffic and leasing data and assist with other computer data entry as necessary. Assist with monthly closing as required.

1. Deliver resident gifts, inspect units on move-in day to ensure units are ready and assist with planning and hosting of resident parties and functions.

1. Follow the property lease renewal program. Maximize resident renewals.

1. Participate in company training classes and meetings, as required.

RHO Residential has a proven record of success along with competitive compensation and an excellent benefits package which includes medical, dental, vision, FSA, company paid life insurance, supplemental insurance programs, 401(k) and discretionary match.

RHO Residential is an equal opportunity/affirmative action employer. RHO Residential does not discriminate against applicants on the basis of race, creed, nationality, sex, color, religion, national origin, ancestry, age, genetic information, mental or physical disability, marital status, familial status, domestic partnership status, civil union status, affectional or sexual orientation, status as a victim of domestic violence, military status or any other category protected by federal, state or other law applicable in the location of employment.