Technical Support Representative

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$24.00 - $28.00 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Position Overview

dormakaba is seeking an onsite Technical Support Representative based in Lexington, KY from 11 am - 8 pm ET. The Technical Support Representative is responsible for providing technical support to end users, such as financial institutions, ATM operators, armored car companies, and integrators. The Technical Support Representative will support internal business partners in managing and operating software applications and lock hardware and provide system maintenance for order related files. They will Initiate and/or implement corrective actions as needed to provide a level of customer service necessary to support the achievement of defined corporate and department goals.

HIRING SALARY RANGE: Base Salary $24.00 - $28.00 per houry (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

What you will do

Respond to standard customer inquiries and provide basic troubleshooting support for safe lock hardware and application software products

Follow established procedures to install or configure software and hardware

Escalate unresolved or complex issues to Level 2 or senior technical staff

Prepare routine reports and documentation

Perform assigned system maintenance to various electronic and physical files according to guidelines and/or under supervision

What we require

High school education or equivalent

Experience with software installation and setup within commercial networks, both client workstations and servers

Proficiency Microsoft Office products and Windows operating systems

What we prefer

Associate degree or vocational training

Past experience in customer service\technical support or help desk role

Multilingual (Spanish, French, German)

What we offer

Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!

Your health is our priority, we offer Medical Wellness Programs to aid in your well-being

Vacation and Personal Time Off

We support your growing family; we provide Parental Leave for Moms and Dads!

Wisely plan for your future with our 401k Matching plan beginning on Day One

Supporting your career development with our Tuition Reimbursement Program

Robust culture supporting internal advancement with our Learn and Grow Program

24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.

Employee Assistance Programs

Voluntary Legal Insurance

Unlimited Referral Reward Bonuses

Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter - apply now!

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dormakaba is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other legally protected status. Headhunters and recruitment agencies may not submit resumes through this site or directly to managers. dormakaba does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company absent a signed agreement with an approved Talent Acquisition dormakaba representative.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

11967