Sr Software Engineer

At Blue Cross and Blue Shield of Nebraska we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.

Our team is the power behind that promise. And as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences theres no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue youll find purpose opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

Health insurance is one of the most confusing high-stakes experiences people navigate. Members dont understand their coverage cant predict costs and struggle to get answers when it matters most. Were building the AI platform that changes thata member experience that feels like having an expert in your corner. Its already live. Its already helping people. And its just getting started.

The next chapter is multi-agent: specialized AI agents collaborating to answer clinical questions navigate prior authorizations close care gaps and guide members through their benefits. The orchestration architecture the agent integration patterns the evaluation systems that keep it all trustworthy at scalethats what were building together. Youll shape how its designed and set the standard for how it grows.

The ideal candidate will live within driving distance of the Omaha Nebraska position allows remote flexibility but will have 1 day per week in the office.

If living in one of our approved states (Florida Iowa Kansas Minnesota Missouri Nebraska North Dakota and Texas) this person may travel to our headquarters.

*We are unable to sponsor or take over sponsorship of an employment visa at this time*

What Youll Do:

Your primary focus is agent design and orchestration.

• Multi-agent orchestration layer. Design and build theLangGraph-based system that classifies member intent and routes to the right agent. Stateful context-preserving failure-tolerant. Handles commercial agents and internally built capabilities through the same interface.
• Agent integration contract. The standardized pattern that makes any agent pluggable: input schema output schema confidence signaling latency SLA fallback behavior. When the teamintegratesa new agent they follow a pattern you designed.
• Context management across turns. Multi-turn conversations thatmaintainfull member context across agent handoffs. The memberasksa follow-up two turnslater; the platform knows what was said which agent handled it and what was retrieved.
• Guardrail and safety layer. Clinical safety boundaries PHI handling at the LLM layer and response normalization ensuring every agent response arrives in a consistent tone and within compliance constraints regardless of which agent generated it.
• RAG pipeline architecture. Benefits documents formularies and policy content retrieval via Azure AI Search. You define the ingestion strategy chunking approach hybrid search configuration andretrievalquality standards.
• Prompt architecture. Versioned prompt registry structured output contractsfew-shot pattern design. Every prompt is testablerollback-able and understandable by the team.

To be considered for this position you must have:

• Bachelors degree and4-7 years of experience in software engineering.

Experience with agentic AI in productionnot LLM wrappers not single-agent chatbot demos not RAG tutorials. Systems with multiple agents explicit state management and real users depending on the answers being correct.

• 23 years building and operating production LLM or agentic AI systems
• You can describe specific decisions you made in a multi-agent system: state management approach how you handled agent failures mid-conversation how you kept the system governable as agents were added
• LangGraphAutoGen or custom graph-based orchestration used in production not just evaluated. You know where it breaks down and how you worked around it
• Debugged retrieval quality problems iterated on chunking strategies dealt with stale knowledge bases in a live system with real users
• Built evaluation systems from scratch: golden datasets automated regression domain-appropriate accuracy metrics. Your eval suite caught a production regression before users reported it
• Experience in healthcare insurance fintech or legaldomainsAI systems where a wrong answer has consequences and you designed the safeguards that make accuracy non-negotiable
• Strong knowledge of Python. Work in an existing codebase and extend it with the AI layer
• Azure OpenAI Azure AI Search Azure Container Apps are the target stack

The strongest candidates will also have:

• Experience working in an Agile/Scrum environment.
• Desire to think in a creative lateral way both conceptually and in practical application.
• You must be obsessed with addressing customer needs.
• Strong communicationand interpersonal skills.
• Possess emotional intelligence.

The Stack

Python /FastAPI LangGraph Azure OpenAI / Claude viaAzure Azure AISearch Azure ContainerApps LlamaIndex LangSmith Azure AppInsights PostgreSQL Redis

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skilland orabilityrequired. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Ready to make an impact Join a team where your skills attitude and ideas are valuedand whereyoullhelp shape the future of healthcare technology.

Learn more about what makes BCBSNE such an exceptional place to work by visiting strongly believe that diversity of experienceperspectiveand background will lead to a better workplace for our employees anda betterproduct for our customers and members.

Learn more about what makes BCBSNE such an exceptional place to work by visiting strongly believe that diversity of experience perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Required Experience:

Senior IC