Operations Manager

Job Description

Job Description

At Rolling Hills Managers, we’re dedicated to elevating the guest experience at our 16 hotel properties by maintaining exceptional operational standards. Since our inception in 2005, we've grown into a respected name in hospitality, partnering with top-tier hotel brands like Marriott and Hilton. We believe in fostering a vibrant work environment where our 300+ team members thrive, knowing that when we invest in our people, they, in turn, deliver exceptional service to our guests. Our commitment to innovation and employee development ensures that we’re not just meeting industry expectations—we’re setting them.

As an Operations Manager, you'll play a pivotal role in driving our hotels’ success. You'll lead and inspire a team of dedicated staff, ensuring smooth operations and exceptional guest satisfaction. Your leadership will be instrumental in maintaining our reputation for excellence and achieving our growth objectives. We’re looking for someone with a keen eye for detail, a knack for problem-solving, and a passion for hospitality. Join us in creating unforgettable experiences for our guests and rewarding careers for our team.

Compensation:

$45,000 -$50,000

Responsibilities:

• Lead and motivate a diverse team to deliver exceptional guest experiences across all hotel properties.
• Oversee daily operations to ensure efficiency and adherence to our high standards of service.
• Develop and implement strategic plans to enhance operational processes and guest satisfaction.
• Collaborate with department heads to align goals and drive continuous improvement initiatives.
• Monitor financial performance, ensuring budget adherence and identifying opportunities for cost savings.
• Foster a culture of innovation and professional growth, encouraging team members to reach their full potential.
• Ensure compliance with all safety and regulatory requirements, maintaining a secure environment for guests and staff alike.

Qualifications:

• Experience in leading diverse teams within the hospitality industry, fostering a culture of excellence and collaboration.
• Proven track record of enhancing operational processes to boost guest satisfaction and operational efficiency.
• Ability to develop and implement strategic plans that align with organizational goals and drive continuous improvement.
• Strong financial acumen with experience in budget management and identifying cost-saving opportunities.
• Excellent communication skills to effectively collaborate with department heads and stakeholders.
• Ability to inspire and motivate team members, encouraging professional growth and innovation.
• Experience in ensuring compliance with safety and regulatory standards, maintaining a secure environment for guests and staff.

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model.

Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.