Customer Account Coordinator

Customer Account Coordinator Georgia-Pacific is seeking a Customer Account Coordinator for our EarthKraft mailers division of GP Packaging. This position acts as a primary liaison between our customers and our internal and external partners, production operations, logistics, supply chain, and warehouses. Our top priority is to ensure that our customers' needs are met with the highest level of quality and service. The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times. A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail. The Mailers division is our newest division of GP Packaging. Over the last 3 years, we have grown our team and business successfully delivering 3 billion mailers in total! Our team is remote, but very collaborative within this environment. The ideal candidate must bring a positive attitude and entrepreneurial drive each day, working within a dynamic team with a high level of integrity. This is a remote position that will require up to 10% travel. We are ideally looking for someone on the West Coast as this position will be supporting our West Coast facilities and warehouses. The schedule is typically 8am to 5pm (in Pacific Time) on Monday to Friday with flexibility for overtime & rotating weekend coverage. What You Will Do: Customer focused to deliver above average results and exceed client expectations in an OTIF environment. Daily order entry in ERP systems and logistics portal. This responsibility includes order validation for accuracy in pricing, quantity, and customer delivery expectations. Consistently meeting strict deadlines for order processing, scheduling, and delivery to our warehouse teams. Continuously prioritizing tasks and react or adapt quickly to challenges and opportunities. Professionally interact with customers and sales reps by phone and by email to receive orders and manage product / spec changes. Working cross functionally within your own team and with all process stakeholders in shipping, logistics, quality, accounting, and sales to facilitate order flow process and communicate customer specific requirements and needs. Demonstrate strong attention to detail, multi-tasking, and cognitive skills (listening, analyzing, interpreting of data). Exhibit strong written and verbal communication skills as well as strong prioritization and time management skills. Desire to create and offer best practices in process, productivity, and proficiency. Utilizing Microsoft Office 365 Suite (SharePoint, Excel, Word, Teams, etc.) as well as multiple systems/programs simultaneously Who You Are (Basic Qualifications): Experience with logistics customer service, scheduling, and the fundamentals of shipping Experience with customer interactions; face-to-face, telephone, or electronically What Will Put You Ahead: Experience with manufacturing ERP systems such as PLEX, SAP, JDE, Oracle Experience with EDI order processing Experience working with 3PL distribution services, transportation, and logistics companies Experience working with major customers like Amazon, Walmart or Costco Willing to travel up to 10% For this role, we anticipate paying $26 - $29 per hour. This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.