Customer Service Representative

Vents is a global company specializing in the distribution of Essential Oils & Aroma Chemicals for the Flavors & Fragrances industry. Headquartered in Barcelona, Spain, we operate across 9 international subsidiaries, including Vents USA Inc., based in Kenilworth, NJ. As part of our continued growth, we are looking for a Customer Service Representative to join our U.S. team. This is a key position to strengthen client relationships, ensure customer satisfaction, and contribute to the success of a global leader in our sector. Responsibilities Act as the main point of contact for customers, providing outstanding service and follow-up. Process and manage orders, shipping documentation, and logistics coordination. Identify and assess customer needs, collaborating with Sales, QC, and Logistics teams. Handle customer inquiries and complaints with professionalism and problem-solving attitude. Support contract management, stock allocation, and basic accounting operations. Coordinate sample and documentation requests. Profile 3+ years of experience in customer service or related roles. Fluent in English; Spanish or French is a plus. Strong communication skills, proactive and team-oriented. Organized, reliable, and able to work independently. Knowledge of Microsoft Office (Excel), Dynamics NAV, and Google Workspace. What do we offer? Be part of a growing global company in the Flavors & Fragrances industry . Hybrid working model (4 days in-office, 1 day remote). A dynamic environment with opportunities for professional growth. ???? Ready to make an impact? Send us your application and tell us why youre the perfect fit! Ernesto Vents