Medical Support Assistant

Medical Support Assistant

Ability to work independently, setting priorities, and coordinate work.

Knowledge of basic medical terminology.

Ability to communicate effectively and professionally with persons of all educational backgrounds.

Acts as a receptionist for the DCV AMC processing incoming and outgoing telephone calls, recording messages from Veterans, family members, in-house clinics, community clinics, transportation etc.

Directs telephone calls and visitors and communicates information appropriately.

Processes physicians' orders by identifying priority of STAT and routine orders and takes appropriate action by notifying personnel or services responsible. Seeks clarification of orders when appropriate.

Promptly and accurately initiates and checks on status of referrals, lab, and imaging procedures.

Makes numerous calls each day to coordinate information and actions relating to patient care and services. Relays information and requests from the patients and /or clinical services to the treatment team.

Ensures that transportation/escort services are properly arranged.

Compiles a consolidated computerized appointment sheet which shows tests, procedures, clinic appointments, therapies etc., for all patients on the unit foreach day of the week.

Performs miscellaneous duties which may include, but are not limited to obtaining office supplies for the unit, scanning, xeroxing needing medical data, faxing, preparing admission packets, distributing mail to staff and patients, obtaining medical records, and x-rays, etc.

Files, maintains, and secures medical records as appropriate.

Pre-Registration, verifying and updating demographics and insurance information.

Initiating and ensuring completion of work orders for the unit, including messages in VISTA for furniture or key requests for the floor.

The MSA follows established procedures for scheduling appointments.

The MSA schedules and arranges patient appointments to avoid conflict of treatment. Next notifies professional staff of appointments pending and any special preparation needs.

Provides clerical support for the use of the computer contingency plan.

Assists in training new or less experienced employees.

Work Schedule: 8 am - 4:30 pm, Monday- Friday

Compressed/Flexible: Not Available

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: GS-3, FS# 25216F, GS-4, FS# 25217F, GS-5 FS# 25218F

Permanent Change of Station (PCS): Not Authorized