Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Wellness resources
• 401(k)
• 401(k) matching

ROLE DESCRIPTION:
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. 

 
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

 
RESPONSIBILITIES:  

• Greet customers warmly in person, over the phone, and online directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Support the team with various administrative tasks and projects.
• Maintain a positive, helpful attitude and collaborate effectively with teammates to support a great customer experience.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Self-motivated and detail oriented
• Proactive in problem solving
• Comfortable with engaging in sales conversations.
• Skilled at computer navigation, including Microsoft Office and customer management systems.
• Excellent communication skills - written, verbal and listening
• Insurance license 20-44 or 2-20 (must be able to obtain)

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• We help customers with Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Retirement Planning & College Planning
• Established in June 2015, we are located in Historic Downtown DeLand serving our West Volusia community and the state of Florida. 
• Our agency has received awards including Ambassador Club, Legion of Honor, Small Business Premier and Bronze Tablet. 
• Amanda has been recognized as a DeLand Woman of the Year Nominee, recipient of the Gail Hallmon Champion of Families Award and the Susie Macon Spirit of MainStreet Award in recognition of her work in the community. 

As an Agent Team Member, you will receive...

• 401K
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

If you are motivated to succeed and can see yourself in this role, apply now and let us put you on the path to career success!

IMPORTANT NOTE ON COMPENSATION RANGE: The compensation range includes potential commissions and is determined by your experience in the insurance industry as well as current licensing status. Candidates with limited or no experience and without current insurance licensing will be considered at the lower end of the hourly range. Starting compensation is negotiable and will be based on proven successful experience and relevant licensing.  

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.