Director, NA L3 Support & Escalations
Centric-Software
Centric Software is seeking a seasoned Director, North America Level 3 Support to lead our technical escalation team across North America. You will own the most complex incidents, partner with Level 1/2 teams, and drive regional excellence with global alignment. You will mentor engineers, ensure timely resolutions, and contribute to RCA efforts while maintaining exceptional customer experience and high uptime for cloud and on-prem deployments. #J-18808-Ljbffr Centric-Software
- Centric Software is seeking a Director, North America Level 3 Support to lead the regional escalation team and ensure top-tier customer outcomes for complex issues. You will collaborate with Level 1 and 2 teams to maintain a seamless escalation process and uphold world-...SuggestedRemote job
$150k - $190k
..., including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is... ...solutioning, integrations, and customer engagement.Serve as an escalation point for key customer challenges and collaborate cross-...SuggestedWork at office3 days per week$105k - $140k
...customer accounts. Acting as the primary point of contact and escalation, the TAM partners closely with engineering, sales, and cross-functional... ...teams * Develop and maintain technical documentation to support training for service-desk and field engineers * Coordinate and...SuggestedWorldwide$45 - $49 per hour
...Engineering US TAM Solutions Key Responsibilities Manage technical escalations and provide clear action plans with status updates, actions,... ...immediate or extended teams. Provide advice, training, and support to junior team members and drive engagement with subject matter...SuggestedHourly payImmediate start$129.2k - $152k
...drive meaningful business outcomes. This role provides guidance, supports product adoption, and offers technical consultation to help... ...to customer environment and needs. Technical Health Checks & Escalation Management: Conduct technical health checks with customers to...SuggestedLocal area$141k - $229k
...office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the... ...Operational Excellence: Analyze case trends and engineering escalations to identify patterns, proactively prioritize fixes, and influence...Full timeWork at officeShift work$200k - $260k
...strategy, and network architecture. This is a role that is the escalation point for incidents and a key voice in shaping security policy... ...and prioritizing remediation recommendations. Design and support network segmentation strategies for OT/IT convergence environments...Contract workLocal areaRemote work- ...the development and execution of integration plans, establish operational rigor, and build a scalable operating infrastructure to support the company's continued expansion. Candidates for the COO position at the company should have a Bachelor's degree in a relevant field...Local areaRemote work
$123.98k - $283.25k
...dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per...Work at officeLocal area$175k - $236.8k
...customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed,...Local areaWorldwideFlexible hours- ...is responsible for the strategy, delivery, optimization, and support of business systems that enable Global Services functions, including... ...incident management, complaint handling, technical support escalation, field service dispatch and execution, preventive maintenance,...Contract workLocal areaWorldwideFlexible hours
$150k
...worldwide eGain customers as the primary technical point of contactDrive the timely resolution and escalation of all customer issues and enhancements coordinating across Support, Services, Engineering, and ProductCoach and guide Customer Technical Analysts on customer...Work at officeWorldwide$168k - $258.75k
...planning and critical thinking is the cornerstone for this role.As a member of the Customer Technical Program Management team, you will support external OEM System Partners from early development phases through coordination of system integration, certification, production...Full timeWorldwide$195.42k - $370.53k
...consider a career in Advisory.KPMG is currently seeking a Technical Director - Accounting Advisory Services in Accounting Advisory Services... ...) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard...H1bLocal area$200k - $322k
...acceptance and start of service.Lead and improve existing product development by scoping projects, identifying and assembling the core support teams, formally kicking off projects with customers, developing a joint project timeline, supporting the design-in effort by...Full timeWork experience placement$108.22k - $162.1k
...conditions.Additional Compensation and Benefit Elements Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments. Our offerings are built around...Permanent employmentFull timeInternshipWork from home$292k
...advancement.NVIDIA is seeking a Senior Director of Strategic Sourcing to lead the optics... ..., and operational risks and leading escalation and recovery efforts.Work in close partnership... ...Optics industryDemonstrated success supporting high-volume ramps and new product...Full time- ...pressing challenges of the 21st century. We are looking for a Sr. Director Data Center Microgrid Commissioning to join our team in one of... ...:Commissioning & Site ManagementAct as the executive escalation point for critical commissioning issues and customer concerns....Full timeContract workFor contractorsWork at officeWorldwide
- ...your career. The RoleThe AMD Law Department is seeking a Director of Patent Litigation to support and manage the company’s defensive patent litigation... ...multiple priorities.Exercises sound judgment and know when to escalate issues.Comfortable working cross-functionally with...
$25 per hour
...Lindamood-Bell® Learning Center. Ideal candidates are enthusiastic, with a growth mindset, and committed to creating an engaging and supportive learning environment. Join us as we teach students of all ages to read and comprehend to their potential! Educational Clinician...Hourly payPart timeInternshipSecond jobLocal areaMonday to Friday- ...learn more. Position Overview The Director of Network Solutions Architecture is a senior... ...and long-term revenue potential. Support commercial strategy by shaping account priorities... ..., routing and switching at scale, L2/L3 design, EVPN/VXLAN, BGP, traffic...Work at office
$25 - $32 per hour
...to skills, experience, qualifications, location, and internal equity.Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.Why Join Us:At Acrisure, we’re building more than a business, we’re...Full timeImmediate startFlexible hours- ...highly skilled and customer-focused Senior Escalation Manager to own the end-to-end management... ...candidate combines a strong technical support background with exceptional program... ...Support Engineer investigating a case. A Director of Engineering managing resources. A VP...Immediate start
$200k
...your decisions in solving their real-world outcomes. You are a high-trust collaborator, partnering seamlessly across Sales, Support, and Product teams to champion customer needs. You are a natural problem-solver, energized by distilling complex technical challenges...Full timeWork at officeLocal areaImmediate startRemote work$150k
...worldwide eGain customers as the primary technical point of contact Drive the timely resolution and escalation of all customer issues and enhancements coordinating across Support, Services, Engineering, and Product Coach and guide Customer Technical Analysts on customer...Worldwide$179k - $286k
...validation teams. Define issue ownership, priority, milestones, escalation paths, and closure criteria for customer‑critical technical... ...schedules clearly to customers and internal management. Support customer design‑in, DFT signoff, tape‑out readiness, silicon bring...Temporary work$28 - $38 per hour
...under direct supervision. Performs more routine responsibilities and are primary points of contact for the clients they oversee. Supports and informs coverage strategy and plan. Work with simpler or less demanding clients. Required to have the necessary insurance license...Immediate startFlexible hours- ...You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills...Full timeLocal areaRemote workWorldwide
$124.3k - $230k
...compliant with cross-border tax requirements. As a team member at Vialto, you’ll be part of a global network with real impact. We support 10,000+ clients in over 150 countries, and that reach gives you the room to grow, learn, and make a real difference. We value collaboration...Full timeWork at officeLocal areaRemote workFlexible hours$60k - $140k
...Looking for experienced Technical Account Managers (TAMs) to support Google's Android XR Early Access Program (AI Glasses) . The TAM... ...prototype hardware issues Perform root-cause analysis (RCA) and escalate to Eng/DevRel as needed Maintain collaboration docs,...Minimum wageLocal area
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