Hotel Operations - Front Desk Attendant

Front Desk Attendant

Be a member of the winning team at Valley View Casino & Hotel named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!

Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon "good neighbor" values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.

At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.

The Front Desk Attendant is responsible for promoting the success of the front desk by assisting guests throughout the check in/out, change request process while providing information regarding the Hotel, Casino and promotions. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of this job.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino's Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Maintain assigned bank and monies and accurate record of services.
• Register guests into the Hotel following established procedures, working in coordination with other team members and departments.
• Responsible for monitoring and stocking daily supplies for Front Desk as needed.
• Responsible for processing retail area purchases.
• Responsible for monitoring and stocking the retail areas of the Hotel and ordering product as needed.
• Assist with hotel amenity deliveries to guest rooms when needed.
• Assist with hotel room inspections and common area inspections as needed.
• Assist guests with incoming/outgoing luggage service and ensuring delivery to proper location.
• Maintain cleanliness of the Front Desk and surrounding areas.
• Maintain confidentiality of guest information and hotel data.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.

Required Qualifications:

• High school diploma or GED equivalent.
• One year of customer service experience.
• Six months of cash-handling experience.
• Ability to type 35 words per minute or more.
• Knowledge of Microsoft Office software programs.
• Ability to communicate effectively in a positive manner using English in both written and oral form.
• Ability to work a flexible schedule including all shifts, weekends and holidays.
• Ability to stand on a hard surface for long periods of time.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.

Preferred Qualifications:

• Previous front desk/reservation experience.
• Previous experience with Visual One system.
• Experience working in a gaming environment.
• Bilingual in a second language.

Physical Requirements of the Position:

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is occasionally required to sit and regularly required to use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member will be required to stand on hard surfaces for a long period of time.
• The Team Member must frequently lift and/or move up to 25 pounds

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.