SENIOR HUMAN SERVICES PROGRAM SPECIALIST

Requisition No: 877512


Agency: Agency for Health Care Administration

Working Title: 68048292 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST

Pay Plan: Career Service

Position Number: 68048292


Salary: $1,636.98 Biweekly


Posting Closing Date: 06/24/2026


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The Agency for Health Care Administration is Florida's chief health policy and planning entity.


The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.


Under the direction of the Agency Secretary, Shevaun L. Harris, the Agency is focused on advancing Governor DeSantis' vision for Florida's health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.


The Long-Term Care Services Unit is seeking to hire a Senior Human Services Program Specialist who is dependable, flexible, and can thrive in a work setting that requires attention to detail and managing time sensitive tasks.


The position's hours are Monday - Friday from 8:00 a.m. to 5:00 p.m.


Adjustments to the hours may be made to accommodate an employee upon request.


This position will be filled at $1,636.98 biweekly and is non-negotiable.

The work unit is responsible for regulating health care providers and facilities.


The primary duties of the position are focused on processing licensure applications for providers regulated by the Long-Term Care Services Unit within the Division of Health Quality Assurance, Bureau of Health Care Facility Regulation.


Additional duties include interpreting statutes and administrative rules, operating database management and document management systems and responding to inquiries verbally and in writing.


A good attendance record is essential for any individual in this position as the work involved occurs daily and is time critical.


The individual in this position is expected to report to work daily and on time.


Leave must be requested in advance from management, except in emergency circumstances not under the control of the employee.

THE WORK YOU WILL DO:

The incumbent in this position performs the following duties and responsibilities:

Receives and reviews health facility applications for licensure.


Reviews applications, prepares omission notices, reviews responses, verifies data, addresses cash issues, verifies business registration with the Division of Corporations, and verifies background screening results.


Issues registration certificates or initiates legal action when applications are complete.


Enters data pertaining to the application review and issuance in Versa Regulation (VR).


Reviews and uploads pertinent application documentation into Laserfiche (LF).


Updates VR and ASPEN with application changes.


Addresses application cash issues including refunds, late payments, and fines.


Reviews and updates survey information in LF, VR and ASPEN as applicable and coordinates with field office personnel to ensure accurate information.


Works with Agency field office and attorneys on health facility regulation issues and administrative actions.

Responds to telephone and email inquiries and provides technical assistance as needed to health facility licensure applicants.

Assists persons in locating information and application documents on the Agency's web site.


Helps keep information up to date on the web site for applicants by initiating revisions and drafting changes.


Processes any changes during licensure prior to license renewal.


In response to inquiries, provides information on health facility licensure requirements including requirements within state laws, rules, and survey standards to the public, registered providers, other agencies, and Agency field office and other Agency personnel.


Informs supervisor of needed clarification on policy issues.


Cross-trains in other licensure areas.

Prepares draft notices of intent to withdraw applications when omitted items are not received.


Identifies applicants needing notices of intent to deny and recommendations for sanctions and prepares draft notices for supervisor's approval.


Prepares notices of intent to fine for late changes of address.


Sets up complaints for notices of intent in Versa Enforcement.

Works in the online licensing system for health facility licensure.


Completes other assignments related to health facility licensure including public record requests and CorrFlow.


Participates in job-related training.


Conducts other duties as assigned.

AGENCY OBJECTIVES:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida's buying power in delivering high quality care at the lowest cost to taxpayers.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:
• Health insurance (i.e., individual and family coverage) to eligible employees
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• State of Florida retirement options, including employer contributions
• Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
• Ability to earn up to 104 hours of sick leave annually
• Nine paid holidays and 1 personal holiday each year
• Opportunities for career advancement
• Tuition waivers (accepted by major Florida Colleges/universities)
• Student loan forgiveness opportunities (eligibility required)
• Training opportunities
• Flexible Spending Accounts
• Shared Savings Program for select medical services
• Lower copays for prescription drugs
• Health and Wellness discounts

For a more complete list of benefits, please visit

PLEASE NOTE: All employment gaps must be explained and included with work history when applying. Additionally, employers and date of employment provided on a resume must match the employment application.

SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND INVESTIGATION IS A CONDITION OF EMPLOYMENT.

KNOWLEDGE, SKILLS, AND ABILITIES
• Knowledge of and ability to interpret state and federal regulations which govern health care facilities licensed and certified by the Agency
• Knowledge of and ability to operate Versa Regulation, Laserfiche, the Online Licensure system, and ASPEN as utilized by the Agency; and/or experience with similar computer software used for document management and secure network database.
• Ability to communicate effectively evidenced by effective writing skills and demonstration of critical thinking
• Ability to pay strict attention to details in work products and to perform quality assurance activities with work products
• Ability to establish and maintain effective working relationships with both customers and Agency personnel
• Ability to work independently, take initiative, and to demonstrate problem solving abilities
• Skill in managing a challenging workload in an efficient manner to meet state regulatory time frames with work product

MINIMUM QUALIFICATIONS REQUIREMENTS

Two (2) years of professional or nonprofessional experience working in a regulatory or administrative health care setting with data entry and customer service experience.

An associate's degree from an accredited college or university can substitute on a year for year basis for the required experience as described above.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: RACHEL WHITTON View phone number on click.appcast.io

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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