HUMAN SERVICES PROGRAM CONSULTANT I

Human Services Program Consultant I - 64001562

This is an anticipated vacancy for a highly responsible professional position in the Volunteer Health Services Program. This complex administrative, technical, and consultative position requires skills to work independently in the development and implementation of the department's volunteer programs in the assigned counties. This position has responsibility to work collaboratively with county health departments (CHD) and health care professionals external to the department to develop and coordinate volunteer provider networks within the framework of the Volunteer Health Care Provider Program (VHCPP). This position provides policy direction and program coordination for the department's Chapter 110 Volunteer program at the CHD offices. Supports the recruitment of health care providers to participate in VHCPP to meet identified needs. Represents the program at workshops, conferences, association meetings and other activities to recruit providers and to develop an adequate understanding of the program by the community, providers, and CHDs. Serves as a consultant for local providers and CHDs to address programmatic issues. Monitors participating VHCPP providers through an administrative quality assurance program to assure program compliance with program policies and procedures, and administrative rules. Monitors the department's eligibility and referral process to ensure eligible individuals participate in the program, and the eligibility determination and referral process is documented appropriately. Negotiates provider contracts and ensures appropriate license verification of health care providers and reviews the status of corporations on a regular basis. Documents, trains, and provides general supervision of Chapter 110 volunteers responsible for determining the eligibility and referral of clients participating in VHCPP. Supports and assists Chapter 110 volunteer efforts in the CHDs. Provides training of CHD volunteer coordinators as required. Provides periodic reports to the Director of the Volunteer Health Services Program on the status of the department's volunteer programs. Performs emergency duties as directed. Assist the CHDs in the documentation and license verification of volunteers in the event of an emergency. Performs other related duties as assigned. Travel is required.

Required Knowledge, Skills, and Abilities: Knowledge of health care services objectives. Knowledge of quality assurance programs. Ability to assimilate information, assess situations, conceptualize an appropriate course of action, and prepare recommendations to management. Ability to write rules, policies, procedures, and manuals. Ability to communicate effectively and conduct training. Ability to make presentations to diverse groups. Ability to establish and maintain effective working relationships with others.

Qualifications: Minimum – At least one year of volunteer coordination with a government or non-profit organization Preferred – One year of clerical or customer service experience and Microsoft Office Suites programs experience (Word, Excel, PowerPoint, and Outlook). A bachelor's degree from a college or university.

Location: Capital Circle Office Complex 4025 Esplanade Way Tallahassee, Florida 32399