Patient Access Manager

At Insight Hospital and Medical Center – Chicago Insight Hospital and Medical Center is dedicated to providing quality, equitable healthcare and building a full‑service community hospital in the Bronzeville area of Chicago. General Summary The Manager, Patient Access is responsible for the oversight of the registration area and operational efficiencies. The Manager ensures that all staff operates in an integrated, efficient, and independent manner, facilitates the highest standards of customer service, and handles revenue‑cycle impacts related to admitting functions. Duties and Responsibilities Daily Operations – 50% of Time Spent Manage department work schedules of all registration staff to ensure proper coverage 24/7. Monitor quality assurance standards by performing random audits of registration staff to ensure quality and governmental compliance. Hire new staff and provide one‑on‑one training with all new employees. Ensure that all pre‑certification requirements are met by staff prior to patient service. Complete employee performance evaluations for the Admitting Lead and Registrar positions in a timely manner. Educate all departmental employees on procedural changes and conduct monthly meetings for proper feedback. Develop and implement processes to ensure all staff are equipped with the tools necessary to provide high quality outcomes and services. Other – 30% of Time Spent Monitor staff to ensure all Insight patients and their families receive excellent customer service. Ensure excellent communication with all Insight managers, directors, physicians and staff. Participate on committee work groups and other task teams to enhance the development of improved processes and efficiencies. Remains current with the Self‑Pay screening requirements as outlined by Insight policies. Ensure information remains current with Insight’s HMO/PPO list of contracts and service requirements. Manage the budget process and ensure that registration is within 2% of the operating budget. Remains current with registration requirements and best practices. Submit a monthly productivity report by employee and department to the Director, Revenue Cycle. Monitor and evaluate wait times in high‑volume departments monthly. Develop procedures to decrease wait times. Understand the bed placement requirements as established by nursing criteria. Train registration staff during disaster drills and events to ensure patients are accounted for and receive timely treatment. Systems – 20% of Time Spent Develop inter and intra‑departmental systems that promote efficient patient flow. Formulate, distribute, interpret, revise, and assess all departmental policies and procedures. Conduct STI’s (System Testing Issues) upgrades to Star Database. Understand the basic needs of the practice management system. Update the AMP work list and review productivity results with staff and Director, Revenue Cycle monthly. Monitor and review the top five billing errors and develop an action plan to decrease registration errors. Update the ABN (Advanced Beneficiary Notice) profiles as needed to ensure Medicare requirements are met. Perform all other duties as assigned. Job Specifications Required Knowledge, Skills, and Abilities High School Diploma required; Bachelor’s Degree preferred. Three years’ experience in patient access/registration required. Five to eight years of management or supervisory experience in patient access, pre‑certification/pre‑registration, or revenue cycle preferred. Strong operational background required. Understands Medicare, Medicaid, and commercial insurance required. Proficient in Microsoft Excel, Word, and PowerPoint required. Familiar with Insurance Eligibility Online Systems required. Demonstrates excellent oral and written communication skills required. Knowledge of medical and insurance terminology required. Ability to multi‑task and work in a fast‑paced environment required. Demonstrates excellent phone and communication skills required. Ability to prioritize and follow up on issues and concerns required. Ability to provide excellent customer service at all times required. Disclaimer The statements here are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities, and requirements of employees so classified. They do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center. Vaccination Requirement Insight employees are required to be vaccinated for COVID‑19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Equal Opportunity Employer Insight is an equal opportunity employer and values workplace diversity! #J-18808-Ljbffr Insight