Intake Specialist

Come join our team as an INTAKE SPECIALIST and make a difference in the lives of others!

Founded in 2009 by the Housing Authority of the County of San Bernardino, Knowledge and Education for Your Success (KEYS) is a 501(c)(3) nonprofit organization, private-public partnership, dedicated to enhancing access to supportive services for low-income residents in San Bernardino County. KEYS provides an array of services including case management to assist families and individuals in accessing existing resources and services within the County.

In summary, the INTAKE SPECIALIST will plan, organize and assist with all phases of screening for homeless or at risk of homeless children, adults, veterans, and families. Screening may occur within an office setting or in the field. Carries out routine administrative duties in support of KEYS departments. Provides responsive and efficient customer service.


Key responsibilities include:

• Answers phones, greets guests and provides general information regarding KEYS programs. Refers calls to internal staff or external providers as necessary.
• Assists with initial program screening and assessments, scheduling clients in office or offsite as needed. Works with client to acquire all necessary documentation for an admission. Reviews client files and addresses inquiries.
• Provides customer transportation related to services depending on client need and eligibility. Transportation provided in KEYS vehicle.
• Performs data entry into applicable database and prepares information and data for reports; maintains files, schedules, logs, and records; checks and tabulates basic statistical data.
• Provide customer service in both English and Spanish.

Experience/Training/Requirements

Benefits

KEYS provides 100% employer paid medical, dental, life/AD&D, and vision insurance options for employee only coverage. Voluntary 403(b) plan offered. Employees are eligible for enrollment the first of the month following 30 days of employment. KEYS offers 12 paid holidays, vacation and sick time.


Are you ready to make a difference in our community? Apply today.