Manager, Cortland Front Door Waste - Atlanta, GA

At Cortland, we operate with a forward‑thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best‑in‑class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high‑performance environment. Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident‑centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the United States, Cortland combines in‑house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Role Overview As a Manager, Cortland Front Door Waste, you’ll lead and develop a team of Front Door Waste Technicians while overseeing front‑door waste operations across your assigned communities. You’ll own scheduling, service quality, compliance, and reporting to ensure every property maintains Cortland’s standards of cleanliness, safety, and resident experience. Team Leadership & Development Interview, hire, and lead new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety. Facilitate new‑hire onboarding, training, and ongoing development related to procedures, customer service, and safety. Provide regular feedback, performance documentation, and support to reinforce expectations and accountability. Promote a positive, collaborative team culture focused on safety, service, and operational excellence. Operational Management Create and manage daily and weekly schedules for service teams to ensure timely coverage across all assigned communities. Approve time sheets and verify that routes and communities are serviced as scheduled. Manage a labor budget based on the number of assigned properties, making staffing adjustments as needed. Oversee daily service logs, app‑based documentation, and company reports to ensure accuracy, completeness, and timely delivery to community teams and the Director of Cortland Front Door. Lead new community launches, including distribution of containers and initial service setup. Quality Control & Safety Inspect communities regularly to ensure resident compliance, service team compliance, and adherence to Cortland standards. Enforce, promote, and train team members on all EPA, OSHA, and company safety policies. Report all safety incidents thoroughly and promptly, following established protocols. Maintain accurate community, associate, and operational records. Customer & Stakeholder Communication Serve as the primary operational contact for property managers and onsite teams. Address service escalations promptly and professionally. Partner with property teams to adjust service needs, resolve resident compliance issues, and maintain continuous service quality. Resource & Equipment Management Maintain inventory of supplies (PPE, containers, waste stations, tools) and ensure proper usage across the team. Drive to the warehouse as needed to replenish supplies or equipment. Ensure that vehicles, carts, compactors, and tools are properly maintained and safe to operate. Coordinate repairs or service requests and reduce equipment downtime. Qualifications High school diploma or equivalent required. 2+ years’ experience in waste services, facilities operations, or similar service environments. 1+ years’ of supervisory or people‑leadership experience; supervisory or technical training preferred. Strong understanding of EPA, OSHA, and waste‑handling safety requirements. Effective communication, coaching, and conflict‑resolution skills; bilingual ability is a plus. Ability to manage schedules, labor budgets, and productivity across multiple locations. Comfortable working outdoors and in varying weather conditions. Ability to climb stairs, walk long distances, and lift up to 50 lbs. Valid Class E driver’s license and ability to drive locally between properties. Personal smartphone (Android 2.2+ or iPhone iOS 4.3+) with data plan and active email for documentation. Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email View email address on click.appcast.io. Cortland is a drug‑free workplace. Cortland participates in e‑verify to verify the employment status of all persons hired to work in the United States. #J-18808-Ljbffr