Business Development Specialist - CST

Position Summary Business Development Specialist (BDS) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client products, maximize the product’s selling potential and meet program and Client objectives. The BDS achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety, approved indications and loyalty program platform to ensure appropriate use. The BDS utilizes approved tools for product promotion and maintains a competent level of product, program and customer activity knowledge. The BDS is expected to collaborate with Client field‑based teams and management. There may be some on‑site practice visits for in‑services. Essential Duties / Responsibilities Effectively and persuasively communicate with customers utilizing selling, listening and negotiation skills, proper terminology and approved messaging, and effectively using approved promotional aids. Interact with Targets in regions—office staff, injectors, and patients—for platform participation and maximizing loyalty platform benefits. Manage daily call activity according to defined expectations to influence customers and increase platform awareness. Profile and manage targeted list of accounts and provide value‑added benefits to grow product and platform awareness. Create and implement business plans to achieve business goals. Maintain call productivity and metrics required by the program. Achieve quarterly client KPIs. Promote client product(s) via telephone (outbound and/or inbound calls) by engaging assigned targets in in‑depth discussions to achieve individual and company goals. Maintain thorough knowledge of client product(s), program and all platforms. Verify and complete required data entry in Amplity/Client CRM systems, such as details of target’s responses, call activity and any follow‑through actions. Listen and respond appropriately to customer needs and questions within program timelines. Partner and collaborate with client field sales account managers and client sales managers for account coverage planning. Create and maintain a positive impression with client and client’s customers. Prepare reports for management as needed. Fully comply with all laws, regulations and Amplity Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations. Participate in teleconference and live (when required) national, regional and district meetings and training sessions and represent client at national and/or local conventions when applicable. Other projects assigned. Key Working Relationships Report to Amplity Performance Manager or Program Director. Work closely with other team members assigned to the program and members of Amplity home office support. Maintain a positive working relationship with customers, client contacts, and all client business units. Education and Experience Bachelor’s degree from an accredited institution (required). Minimum of 2+ years of relevant business or sales experience (required). Flexibility to cover multiple time zones (required). Ability to travel to office sites if needed (required). Willingness to cover all time zones if needed (required). Successfully pass all required Amplity and client training (required). Excellent technical skills with Microsoft Office and other programs as needed (required). Preferred B2B, Inside Sales experience. Aesthetics experience. Knowledge, Skills and Abilities Excellent verbal, written and interpersonal communication skills. Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner. Strong focus on providing customers with superior support and service. Ability to learn, understand and communicate complex information over the telephone. Strong rapport building and active listening skills. Excellent selling, closing, persuasion and presentation skills. High levels of initiative, effort and commitment to complete projects and assignments. Comprehend and communicate complex technical/medical terminology and maintain required technical expertise including competitive product knowledge. Self‑motivated and disciplined. Good organizational and planning skills, strong attention to detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Deal with people at all levels inside and outside of the company. Technical aptitude and proficiency in Microsoft Word, Excel, and Outlook. Complete Amplity and client training in its entirety and meet all training expectations. Participate in teleconference and live national, regional and district meetings and training sessions. Represent client at national and/or local conventions when requested. Drive to customer offices within assigned region, during field sales activities, and hold a valid driver’s license with a safe driving record. May include some regional air travel. Key Performance Competencies Interpersonal Savvy Strategic Planning Customer Focus Business Acumen Driving for Results Integrity Dealing with Ambiguity Time Management Motivating Others Autonomous Credentialing Requirements As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job‑related documentation to gain access to hospitals or healthcare providers. It is the company’s expectation that you comply with the requirements outlined by the facilities on your call plans. Additionally, certain geographic jurisdictions or hospital systems may require you to apply for and obtain a representative license. Benefits Salary with full benefits including medical, dental, vision, pet insurance, 401(k), company‑funded life insurance, long‑term, short‑term disability, mental wellness program, professional development opportunities, generous PTO, paid holidays, and more. EEO Statement We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual’s skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non‑discrimination in employment in every location in which Amplity Health has facilities. #J-18808-Ljbffr