Customer Service Receptionist

Job Description

Job Description

SUMMARY

The Customer Service Representative (CSR) plays a key role in the company, interacting with customers, sales team members, and the product development department. The CSR is responsible for managing customers’ product information as well as entering customer orders into our SAP by processing, verifying, and balancing orders by event; assisting in clerical responsibilities as assigned; and verifying the completion of events for processing.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions may include, but are not limited to, the following:

1. Responsible for answering customer inquiries via mail, in-person, and telephone in a timely manner regarding account status, product information, and price information.

2. Order and payment processing and entry in the SAP computer system.

3. Generate credit/adjustment memos in the computer as needed.

4. Facilitate the process of returns as required.

5. New product setups and quotations.

6. Maintain customer profiles and enter notes into SAP.

7. Follows up with customers to ensure complete customer satisfaction surveys.

8. Makes adjustments to orders by crediting and re-invoicing items absent from the shelf as the order is gathered for product-specific changes.

9. Resolves customer problems/discrepancies in an expeditious and tactful manner in order to provide customer support.

10. Attends meetings and training sessions as required.

11. Ensures complete paperwork so orders are handled and processed properly.

12. Completes reports and special projects in a timely manner.

13. Performs other related duties as assigned.

EXPERIENCE

1. Data/Order Entry experience.

2. Intermediate Microsoft Office Suite Excel skills.

3. SAP experience a plus.

4. Strong Interpersonal Skills.

5. Excellent verbal & written communication.

6. Professional phone manner.

7. Ability to work independently with demonstrated problem-solving skills.

8. Strong proactive self-organization and detail-oriented skills.

9. Excellent time management skills with the ability to prioritize tasks

WORK ENVIRONMENT

1. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.

2. Combination of field and office environment.

3. May necessitate working in busy and loud environments.

4. May be exposed to elements like cold, heat, dust, noise, and odor.

5. This is not a work-from-home position.