Senior Program Manager

Company Overview Gexpro Services is a world‑class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements. Our expertise is in a broad offering of engineered commodities, coupled with our program management capabilities and established global supply chain network, uniquely position Gexpro Services to deliver rapid improvements in fulfillment, transaction and material costs productivity, and process and product quality. That's why we’re looking for someone like you - a fresh thinking, innovator, and groundbreaker. Summary The Senior Program Manager manages customer relationships and fulfillment for assigned Inventory Logistics Management (ILM) accounts who generate an annual revenue of at least $7M. Responsibilities Grow relationships with Buyers and other key customer personnel. Oversee supply chain including managing key vendor relationships, guarantee parts are ordered timely to insure on‑time delivery, identify key parts for overseas COGS deflation and own execution on deflationary efforts, drive process improvements, insure prompt payment on invoicing. Direct supervision of a small team of Program Managers who are responsible for managing customer relationships and fulfillment for assigned Inventory Logistics Management (ILM) accounts who generate an annual revenue under $5M. Manage all aspects of FSL of all locations for accounts managed by team. Service Kanban and consignment inventory programs. Purchasing, forecasting, and customer service responsibilities. Partner with Sourcing to manage existing programs for assigned area customers. Develop target customer service levels and team goals; position team to achieve goals. Provide technical and product knowledge support to supplier and customer base. Work to constantly improve fulfillment processes. Coordinate Quarterly Access / Dead Stock discussions with customer to ensure account is properly maintained. Work closely with Marketing and BD Teams to achieve growth objectives. Perform monthly financial analysis. Requirements Strong fastener and/or distribution knowledge. Strong sales and/or service background. Proven success in a leadership position with the ability to communicate effectively in a team environment. Data Entry Skills, Microsoft Office with a focus on MS Excel, and Reporting Skills Excellent communication and interpersonal skills. Entrepreneurial self‑starter with a high degree of self‑confidence, passion, initiative, and a commitment to teamwork and customer service. Proficient computer skills. Ability to drive results without a great deal of direct supervision. Qualifications 5 to 7 years of strong sales and/or service background. 3 to 5 years of supervisory experiences BA/BS degree, MBA preferred. Benefits Competitive compensation plus annual bonus Flexible work schedule, currently hybrid because of global pandemic Medical, dental, vision, life insurance and pet insurance Flexible Spending Accounts Employee assistance program and Health wellness programs 401(k) immediately with a competitive match. Several paid holidays and paid time off that includes personal, sick and vacation time. DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. “Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.” #J-18808-Ljbffr