Project Support Associate

Salary: $55,000 – $65,000

Job Title: Project Support Associate

Job #: 5588

Location: Albany, NY

Category: Customer Support, Administrative

Position Type: Full-Time, Permanent

Description:

Our client is seeking a Project Support Associate to join their team. This is a full-time, permanent position.

Responsibilities Include:

• Serve as the first point of contact for incoming customer inquiries, ensuring prompt and professional responses.
• Accurately enter and maintain new product inventory within company systems.
• Support Accounts Payable and Accounts Receivable functions to help ensure smooth financial operations.
• Review and verify vendor order acknowledgments for accuracy and completeness.
• Investigate and resolve discrepancies related to vendor orders in a timely and detail-oriented manner.
• Assist in resolving customer warranty issues, delivering solutions that support customer satisfaction.
• Prepare and generate client proposals with accuracy and attention to detail.
• Manage calendars and assist with scheduling to support team efficiency and coordination.
• Enter, track, and monitor customer orders from placement through completion.
• Conduct proactive follow-up with clients after order fulfillment to ensure satisfaction and identify additional needs.
• Monitor office and operational supplies, ensuring timely restocking to maintain workflow continuity.
• Greet and assist incoming guests, providing a welcoming and professional front-office experience.
• Gather and document information on potential clients to support business development efforts.

Qualifications:

• Associate’s Degree required.
• Strong attention to detail with excellent organizational and time management skills.
• Proficient in spreadsheet tools with the ability to accurately input, analyze, and manage data.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong written and verbal communication skills, with confidence in vendor and client-facing interactions.
• Proven ability to prioritize and manage multiple tasks effectively in a fast-paced, deadline-driven environment.

Hours & Benefits:

• Monday – Friday, 8:00 AM – 5:00 PM
• 100% on-site
• Health, dental, and vision insurance
• PTO/Vacation