IT Helpdesk Technician

$23 per hour

JMH Companies

IT Helpdesk Technician

JMH Companies Headquarters - New Orleans, LA 70130

Salary Range $23.00 - $23.00 Hourly Position Type Full Time Job Shift Standard Business Hours Category Information Technology

Description

JMH Companies, an integrated services provider, is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The ideal candidate is reliable, customer-oriented, resourceful, and self-motivated.

Core Functions

Repeatedly complete documented multi-step processes with precision and accuracy
Serve as point of contact for customers seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in the ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team member
Identify and suggest possible improvements on procedures

Qualifications

Requirements

Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
BS/BA in IT, Computer Science, or relevant field

JMH Companies

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Vacancy posted 7 hours ago

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