Customer Support & Image Library Representative

Job Description

Job Description

Join Midstate Radiology Associates (MRA) as a Full Time, Customer Support & Image Library Representative at MidState Medical Center in Meriden.

Position Schedule: Mon - Fri 8:30 am - 5:00 pm + holiday rotation (subject to change based on operational need).

For complete listing of all open positions, visit -opportunities

Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $20.00 and $25.30 + applicable shift differentials. 

Job Summary:

Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area.

Key Accountabilities:

1. Preparation of reports and correspondences. 
2. Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration.
3. Communicates well with all modalities within radiology and any other area within the facility by use of telephone and/or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others.
4. Follows current hospital and department policies to properly assist the patient and/or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers. 
5. Monitors Nuance critical finding software to ensure results are communicated efficiently to ordering physicians. Connects ordering physician with appropriate radiologist in applicable situations.
6. Has knowledge and aids patient and/or physicians to schedule, reschedule or cancel an appointment when central scheduling is not available. When Central scheduling is available, transfers to Central scheduling department. 
7. Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam.
8. Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct.
9. Obtains imaging reports when requested by patients and/or physicians and coordinates appropriate paperwork.
10. Monitors printed orders and calls in the appropriate technologist on off shifts for STAT US, Nuc Med, MRI and Interventional patients.
11. Responsible for all other support tasks including the scheduling of add on/walk in patients, importing of outside imaging studies into PACS System, exporting imaging studies to media, pushing imaging studies to other facilities, monitoring variances, monitoring STAT GoHealth dictations, etc.
12. Demonstrates yearly competencies, including knowledge and behaviors, to meet the needs of patients with regard to the patient’s age, condition or other special requirements.
13. Performs other duties as assigned.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Qualifications Guidelines:

• High school diploma or equivalent.
• Individual exceptions may apply only under the discretion of the Medical and Administrative Director
• At least one year of customer service experience in a medical setting preferred. 
• Knowledge of medical terminology. 
• Quality assurance and customer service principles and practices.
• Communicate effectively with patients, relatives, medical staff and co-workers.
• Capacity to relate to patients of all cultural and socio-economic backgrounds.
• Current Nuance reporting system, Epic and Sectra PACS system. 
• Maintain the confidentiality of patient records.
• Ability to understand and follow specifications and instructions. Attention to detail is required for success. 
• Basic keyboard skills with proficiency in use of personal computer.

Physical Requirements:

• Remaining in a stationary position, often sitting, standing, or kneeling for prolonged periods.
• Adjusting or moving objects up to 15 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.
• Must be able to lift up to 20 pounds at times.
• Moving about to accomplish tasks or moving from one worksite to another.
• Must be able to access and navigate each department at the organization’s facilities.

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply: 

Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website:

Weekly Schedule: Mon - Fri 8:30 am - 5:00 pm + holiday rotation
Scheduled Weekly Hours: 40