Client Account Representative

Client Account RepresentativeAt Story Lane Box, we believe that powerful stories drive powerful business connections. We are a strategic branding and storytelling agency committed to helping businesses communicate their identity with clarity, creativity, and purpose. Our collaborative team thrives on innovation, results-driven strategies, and long-term client success. As we expand our footprint in Detroit, we're looking for motivated professionals to grow with us.Job DescriptionWe are seeking a dedicated and results-oriented Client Account Representative to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring that their expectations are met and exceeded through exceptional service and efficient project execution. Your ability to manage relationships, coordinate internal resources, and provide strategic input will be essential to driving long-term success.ResponsibilitiesServe as the liaison between clients and internal teams to ensure project alignment and satisfactionManage client accounts, including onboarding, updates, reporting, and follow-upsIdentify client needs and propose tailored solutions to meet business goalsMonitor account performance and resolve issues or concerns proactivelyMaintain accurate records of client communications and agreementsProvide regular updates to senior management regarding client progress and opportunitiesSupport the implementation of client-focused strategies to drive retention and growthQualificationsBachelor's degree in Business, Communications, Marketing, or a related field1–3 years of experience in client account management, sales, or customer-facing rolesStrong communication, organizational, and problem-solving skillsAbility to multitask and manage multiple accounts with attention to detailProficiency in Microsoft Office and basic CRM systemsAbility to work both independently and as part of a teamBenefitsCompetitive salary: $67,000 – $70,000 annuallyOpportunities for career growth and professional developmentComprehensive health, dental, and vision insurance401(k) with company matchPaid time off and holidaysSupportive and collaborative work environmentRegular team-building and development activities