Senior Manager of Product, Partnership Products

Role Description

This role is responsible for building and scaling a new strategic capability within LegalShield: a curated ecosystem of third-party legal service partners who provide specialized, fixed-fee legal services to members. Today, LegalShield fulfills all member legal needs through its provider law firm network; this role introduces an additional fulfillment channel designed to expand capacity, improve outcomes in select practice areas, and optimize unit economics.

The leader in this role will define and execute the end-to-end partner strategy, including:

• Identifying which legal practice areas are best suited for third-party fulfillment
• Sourcing and evaluating partners
• Structuring commercial agreements
• Designing how partner services integrate into the member experience

Key responsibilities include:

• Building and owning a portfolio of third-party legal service partners across priority practice areas (e.g., estate planning, family law, immigration, bankruptcy, business formation, real estate, IP)
• Determining when work should flow to provider law firms versus external partners based on member demand, capacity constraints, economics, geography, and complexity
• Designing the end-to-end partner lifecycle, including sourcing, diligence, negotiation, onboarding, integration, performance management, and renewal/termination decisions
• Partnering closely with Product, Engineering, Legal, Finance, Provider Services, Sales, and Marketing to embed partner services into the LegalShield ecosystem
• Owning both member experience design and backend operational workflows for partner-fulfilled legal matters
• Leading a dedicated squad while influencing and coordinating across shared product and engineering resources
• Serving as the primary architect of a new fulfillment channel within a regulated, membership-based legal services business

This is a high-ownership, zero-to-one individual contributor role — not a team leadership position. There are no direct reports. What there is: broad strategic scope, direct access to senior leadership, and the expectation that you'll drive outcomes by doing the work and influencing others, not by managing a broader product team.

The person in this role will flex across altitudes constantly — setting partnership strategy with the CPO in one meeting, negotiating contract terms with a partner in the next, and writing product requirements for an integration the same afternoon. Success requires strong product thinking, commercial acumen, operational rigor, and the ability to build structure where none exists. You'll lead through the quality of your work and the clarity of your recommendations, not through org chart authority.

Qualifications

• Bachelor's degree in Business Administration or a related field
• 8–12+ years in product management, business development, partnerships, or platform strategy
• 3–5+ years in a senior leadership or principal-level role with end-to-end ownership responsibilities
• Proven experience building and managing a portfolio of third-party partners or vendors (not single-point integrations or isolated deals)
• Experience in subscription, membership, or recurring-revenue business models
• Strong background in services-oriented industries such as legal, insurance, healthcare, financial services, or employee benefits (preferred over pure SaaS environments)
• Demonstrated ability to operate in matrixed organizations and influence cross-functional roadmaps without direct control of all teams involved
• Strong financial modeling capability, including P&L ownership, unit economics modeling, and business case development
• Executive-level communication skills with the ability to simplify complex tradeoffs into clear decision frameworks

Requirements

• Experience launching and managing multiple fulfillment or distribution channels alongside an existing core channel
• Complex commercial negotiation experience (pricing structures, SLAs, exclusivity, data-sharing, termination provisions)
• Background in regulated industries with jurisdictional variation (legal, insurance, healthcare, financial services)
• Experience in marketplace, platform, or network-based business models
• Experience designing and executing pilot programs or experimentation frameworks for scaling new partner models
• Prior exposure to legal services, identity protection, or adjacent membership-based service ecosystems
• Experience operating in transformation-stage organizations without established operating frameworks

Benefits

• Primarily office-based or hybrid work environment depending on company policy
• Extended periods of computer-based work including product documentation, analysis, and communication
• Frequent virtual and in-person meetings with internal stakeholders and external partners
• Occasional travel may be required for partner meetings, negotiations, or strategic business reviews
• Must be able to manage multiple concurrent workstreams in a fast-paced, high-change environment
• Regular interaction with executive leadership and cross-functional teams across time zones
• Ability to operate effectively in a dynamic environment with evolving requirements and limited existing structure