Senior Product Partnerships Manager

Role Description

As a Senior Product Partnerships Manager on the Expansion team, you’ll own a portfolio of strategic partnerships end-to-end — with a particular focus on Mercury's payroll vendor ecosystem. You'll manage the full lifecycle of these relationships:

• Evaluating and onboarding new vendors through RFP and contract negotiation
• Ongoing performance management, incident response, and new product launches
• Facilitating productive discussions across product, legal, finance, and engineering
• Building genuine trust with partners while holding them accountable
• Bringing insights from the partner ecosystem back into Mercury’s product roadmap

You should be a creative problem solver who thinks of new ways to address partner and product issues. You should drive cross-functional initiatives with thoughtful communication and collaboration. On a daily basis, you will manage both the tactical and operational needs of our partners, as well as the overarching strategy as we continue to scale. This will require a mix of operations, product thinking, and relationship building skills.

Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking on Mercury. Your job is to ensure that our payroll partners live up to this standard as we scale.

Qualifications

• 8+ years of relevant banking/payroll operations experience and strategic partnerships experience
• Track record of leading deals end-to-end, including contract negotiation
• Experience managing or working closely with lending management system providers
• Strong partnership leader who enjoys owning complex, high-stakes relationships
• Excellent communicator and highly organized project manager
• Consistently exercise empathy, especially in highly regulated and constrained environments
• Strong product sense and interest in how financial infrastructure enables customer outcomes
• Effective negotiator with experience navigating complex commercial and regulatory discussions
• Technically inclined or comfortable interfacing with engineering and compliance teams
• Stay calm and focused while working on multiple critical initiatives in parallel
• Exercise creativity while operating within regulatory and operational constraints

Requirements

• Manage a portfolio of expansion partnerships end-to-end, focusing on Mercury’s payroll vendor ecosystem
• Lead vendor selection processes, including evaluating RFPs and making recommendations
• Structure and lead negotiations, evaluating the economics behind proposed deals
• Sell the impact and value of being a partner to Mercury
• Serve as Mercury’s internal expert on the payroll vendor ecosystem
• Proactively identify and respond to partner incidents, integration issues, and escalations
• Facilitate productive cross-functional discussions across product, legal, finance, and engineering

Benefits

• Total rewards package includes base salary, equity (stock options), and benefits
• Highly competitive salary and equity ranges within the SaaS and fintech industry
• New hire offers based on experience, expertise, geographic location, and internal pay equity
• Target new hire base salary ranges for this role:
• US employees in New York City, Seattle, Los Angeles or San Francisco: $180,900 - $226,100
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $162,800 - $203,500