Operations Program Manager

Operations Program Manager

Job Location: Seattle, WA 98121

Job Duration: 8+ Months (Contract to Hire)

Pay Range: $75-80/Hr

Program Manager, Content Onboarding Operations

We deliver 1,300+ free ad-supported streaming channels to millions of customers across multiple international marketplaces, with a target of 3,000+ channels from 500+ partners by 2028.

We are scaling our partner program globally, expanding into new locales, and building Creator Studio as the self-service solution for partner channel and content management.

This is a high-visibility role at the intersection of partner onboarding, operations, technical program management, and product advocacy.

We are looking for a Program Manager to own partner onboarding and operations, manage onboarding projects with cross-functional teams (BD, Product, Engineering), and serve as the operational point of contact for partners encountering issues outside the self-service workflow.

You will translate partner friction into actionable tooling requirements, drive accountability across teams, and ensure partners get to live quickly and stay healthy post-launch.

Key Responsibilities:

• Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed
• Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues
• Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities
• Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales
• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback
• Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership
• Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA
• Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution
• Communicate program status, risks, and trade-offs to Directors and VPs through written narratives

A Day in the Life:

• You start the morning reviewing open partner tickets, checking which onboarding milestones are at risk, and prepping for a partner call where you will walk a new content provider through their feed integration setup.
• Mid-morning you join a standup with engineering to escalate a metadata ingestion bug affecting three partners across two marketplaces, providing reproduction steps and a proposed fix.
• After lunch you connect with a BD counterpart in another locale to align on an incoming partner's onboarding timeline, then draft a feature proposal based on a recurring partner pain point you have tracked over the past month.
• You close the day updating your onboarding tracker and sending a status summary to leadership on international expansion progress.

Basic Qualifications:

• 5+ years of program or project management experience
• Experience managing cross-functional projects with technical and non-technical stakeholders
• Experience with content operations, partner onboarding, or platform enablement at scale
• Strong written and verbal communication skills

Preferred Qualifications:

• Experience with content delivery pipelines, feed management, or streaming media operations
• Experience working with international partners across multiple time zones and locales
• Familiarity with self-service tooling platforms and product feedback loops
• Comfort operating across BD, Product, and Engineering in a fast-moving environment
• Track record of building operational mechanisms from scratch

Required Skills:

• Positive attitude
• Willingness to learn
• Trainable
• Some form of technical ability/knowledge

Note: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.