IT Production Support Technician

IT Production Support TechnicianSaronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.Job OverviewSaronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems—such as Zebra printers, barcode scanners, production workstations, and manufacturing applications—operate reliably and efficiently. You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime.ResponsibilitiesProvide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).Coordinate IT support with the broader IT team.Maintain knowledge base articles and support documentation for supported systems and processes.QualificationsAssociate or bachelor's degree in computer science, or related field (or equivalent experience).3+ years of IT experience supporting manufacturing technology, or a similar role.Proficiency in troubleshooting hardware, software, and networking issues.Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.Preferred QualificationsExperience with manufacturing systems (MES, PLCs, SCADA).Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).Experience supporting production environments or shop-floor systems.Physical Demands:Prolonged periods of sitting at a desk and working on a computerOccasional standing and walking within the officeManual dexterity to operate a computer keyboard, mouse, and other office equipmentVisual acuity to read screens, documents, and reportsOccasional reaching, bending, or stooping to access file drawers, cabinets, or office suppliesLifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)BenefitsMedical Insurance: Comprehensive health insurance plans covering a range of servicesSaronic pays 100% of the premium for employees and 80% for dependentsDental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision careSaronic pays 100% of the premium under the basic plan for employees and 80% for dependentsTime Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parentsCompetitive Salary: Industry-standard salaries with opportunities for performance-based bonusesRetirement Plan: 401(k) plan with company matchStock Options: Equity options to give employees a stake in the company's successLife and Disability Insurance: Basic life insurance and short- and long-term disability coveragePet Insurance: Discounted pet insurance options including 24/7 Telehealth helplineAdditional Perks: Free lunch benefit and unlimited free drinks and snacks in the officeSaronic CCPA Notice for Candidates and California EmployeesIf this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.