Technology Operations Specialist

The Role

The Technology Operations Specialist keeps HTM's fast-moving technology safe and working by tracking every account and who can access it, setting up new tools and access the right way, maintaining the disaster recovery plan, and serving as the on-site, hands-on, in-person tech support for the Founders (and for Florida events).

Who You Are

1. Organized to the point of being a little annoying about it. If an account exists, you know about it, it's on the list, and the list is current.
2. A finisher. You get real satisfaction from closing the loop, crossing it off, and knowing nothing got left half-done.
3. A digger. When something doesn't add up (an account nobody can explain, a charge nobody recognizes), you can't leave it alone until you've found the answer.
4. The person people call. You like being the one who makes a problem disappear so someone else can get back to their work, whether that's a founder's frozen laptop or a developer waiting on access.
5. Steady when things get loud. When Founder's Macbook dies ten minutes before a meeting, you fix it first and document it after, and nobody in the room sees you sweat.
6. Confident in your judgment. You can tell a developer, “you don't need an admin account for that; here's what you do need,” and you've done enough homework to be right when you say it.
7. Persistent without being a pest. When a vendor ignores your first request, you follow up, and when that gets ignored, you escalate cleanly and keep moving.
8. Equally at home with a printer cable and an API console, and you don't consider either one beneath you.

What You'll Do

1. Support our leadership hands-on. You're the first call for technology problems for the founders of HTM, including in-person setup at their homes, and you work with our managed service provider to get bigger issues resolved without anyone having to chase a ticket.
2. Know every account we have. You build and maintain the master inventory of every platform, console, domain, subscription, and automation HTM uses: who owns it, who has access, what keys exist, and when it renews.
3. Set things up the right way. You create new accounts under HTM ownership, manage our password vault and API keys, and configure new AI and software tools so they're secure and usable from day one.
4. Guard the doors. You give developers, vendors, and staff the access they need and nothing more, and you remove access the day someone's work with us ends.
5. Keep us ready for the bad day. You maintain our disaster recovery plan, run and coordinate recovery tests, and help leadership walk through what happens when something breaks.
6. Keep the records straight. You document what you set up and why, you help answer the technical questions that come with insurance applications and due diligence, and make sure people who need access have the access that they need ... and people who don't need access don't have it.

About HTM

How To Manage A Small Law Firm was built by entrepreneurs and is run by entrepreneurs. We help small law firm owners grow their businesses in quantum leaps, and we practice what we preach, which means we don't keep corporate timelines, we don't wait for a quarterly committee to approve a good idea, and when a new tool shows up on Monday, somebody needs it set up by Tuesday.

If you've spent your career somewhere that needed three approvals, a change ticket, and a two-week sprint to create a user account, you'll either love it here or hate it here, and you'll know which within a week. If fast-paced is hard for you, you can't work here.

Why this role exists

Moving fast has a cost when nobody's keeping track. Every new platform, every developer who needs access, every vendor who needs an API key adds another account to the pile, and at our speed the pile grows faster than anyone can remember what's in it. You're the person who keeps the speed safe: you know what exists, who owns it, who can get in, and why. You move as fast as the rest of us, with one difference. When you're done, it's documented.

You'll thrive here if

1. Same-day turnaround feels normal to you, and a backlog feels like a personal insult.
2. You can drop what you're doing for an executive emergency, handle it, and pick your list back up right where you left it.
3. You'd rather build a system once than fix the same problem five times.
4. You finish things. Done means done, documented, and crossed off.
5. You're comfortable telling a developer "here's the access you need instead," and you can back it up.

This probably isn't for you if

1. You need a fully defined process before you can start.
2. You prefer to wait for a ticket rather than walk over and fix the problem.
3. Your idea of handing off a problem is forgetting about it.
4. Out of sight = Out of mind.

Location, Hours & Travel

• This is a FULL TIME hybrid job (not part-time, not side-gig, not “I'll squeeze this in between other things”). Full-time.
• Occasional travel required for quarterly conferences and live sales events.

Final Word

This is a high-performance environment. We hire A-Players who thrive in fast-moving, entrepreneurial, no-excuses settings. We take 100% personal responsibility, and we expect you to do the same.

If you read all this and got more excited (instead of overwhelmed), you might be exactly who we're looking for.
HTM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.