Vice President of Field Operations

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

JOB PURPOSE:

The Vice President of Field Operations is part of a cross-functional (Sales, Ops, Service) leadership team, responsible for the customer satisfaction, top-line growth, and profit of ~ ¼ of the field organization. She/he will direct the business strategy, organizational imperatives, and the achievement of all customer, employee, operational, innovation, and financial goals in specified territory. They will lead all operations employees in the territory and will leverage Numotion support staff from the cross-functional matrix. This leadership role is critical to Numotion being the leading service provider to our customers.

PAY RANGE:

$160,000-$190,000 base salary plus eligibility for an annual incentive performance bonus. It is not typical for an individual to be hired at or near the top of the pay range. Compensation decision depend on skills, qualifications, experience, and location.

KEY RESPONSIBILITIES:

• Lead and develop the service team in her/his territory, creating the goals and standards for customer service, quality productivity, and timelines of branch service departments, and then achieving/surpassing the targets for each.
• Responsible for overall vision, functional strategy, resource allocation and execution to ensure delivery of overall service business benefit.
• Analyze activities, costs, operations, and forecast data to determine territory progress toward stated goals and objectives and implement change where necessary to achieve said goals; review and approve accounting analysis for budgetary planning and implementation.
• Enables engagement with and adherence to company & function policies, directing and coordinating all branch department activities to develop and implement long range goals and objectives that meet annual business and profitability growth objectives.
• Leads and implements Numotion operational best practices, driving universal operational processes within the territory.
• Maintaining up-to-date understanding of industry trends and technical developments that affect regional growth and funding of complex rehab products and services.
• Engages and partners closely with cross functional business units, providing open communication and ensuring processes align to shared goals.
• Leads and cultivates a culture of Numotion Values, Leadership Principles, and business imperatives.
• Accountable for developing and sustaining a culture of customer service excellence to include measurements and continuous improvement.
• Develop and execute on change initiatives as required to improve efficiencies and execute on business commitments.
• Provides business unit leadership and direction on all corporate compliance matters.
• Perform other job-related duties and responsibilities as may be assigned from time to time.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Bachelor’s Degree in related field or equivalent combination of education and experience.
• Minimum of seven years’ operational management experience.
• Minimum of five years’ experience within a healthcare area with responsibility for:
• Functional and strategic aspects of multi-location operations.
• Management and development of staff of 25+ members.
• Leadership and organizational development.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

• Prior experience coaching and developing leaders of teams.
• Results oriented - has driven consistent results over time by leading and working with multiple levels and areas of an organization.
• Forward thinking - identifies current trends and uses to develop macro-level strategies and efforts to address.
• Personable - communicates inspirationally across large, distributed teams and demonstrated ability to develop leaders across multiple different functions and business imperatives within the organization.
• Collaborative - demonstrated ability to work with multiple layers of an organization and disparate teams to get aligned around the execution of shared goals.
• Prior experience working in durable medical equipment industry.
• Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
• Strong background and experience in operational processes.
• Proven ability to act as a change agent and change embracer within a rapidly changing environment.
• Previous experience with healthcare accreditation process and business requirements.

• Ability to develop and execute multiple priorities and approaches to meet objectives.
• Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
• Superior communication skills, both written and verbal, to effectively address all levels within the organization.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.

PHYSICAL WORK REQUIREMENTS:

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
• Ability to work over eight hours in a workday, and over 40 in a work week as necessary.
• Ability to travel approximately 30% of the time.
• Willingness to travel for 1-week increments.
• Ability to read and to understand and carry out written and verbal instructions.
• Must be able to perform bending, twisting, stooping, and reaching, and lifting of equipment weighing up to 40 pounds.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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