Operations Manager - Parts & Service

Operations Manager - Parts & Service, Olathe, KS

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Pay: Pay based on an individual's skills, certifications, education, and years of experience.

Hours of Work: Monday through Friday

Apply Before: August 15, 2026

Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.

Lead the Future of Operations Parts & Service

Drive Performance. Build Teams. Grow the Business.

Are you a proven leader who thrives in a fast-paced dealership environment? Do you have the vision to drive operational excellence, the business acumen to improve profitability, and the leadership skills to inspire high-performing teams?

We're looking for an experienced Operations Manager Parts & Service to take ownership of our Parts and Service operations and help lead our organization to the next level.

This is more than a management roleit's an opportunity to influence strategy, drive results, build customer loyalty, and create a culture where employees and customers thrive.

What You'll Do

As our Operations Parts & Service Manager, you'll be the driving force behind the success of our Parts and Service departments.

Drive Financial Results

• Lead operational and financial performance to maximize profitability.
• Develop and execute growth strategies that improve revenue and efficiency.
• Manage departmental budgets, forecasting, and performance goals.
• Analyze business metrics and identify opportunities for continuous improvement.

Deliver Exceptional Customer Experiences

• Champion a customer-first culture throughout the dealership.
• Resolve complex customer concerns and build long-term relationships.
• Meet directly with customers to strengthen partnerships and grow business opportunities.
• Ensure every interaction reflects our commitment to excellence.

Lead Operational Excellence

• Oversee daily Parts and Service operations with a focus on productivity and quality.
• Implement processes that improve efficiency, profitability, and customer satisfaction.
• Ensure compliance with OEM standards, safety regulations, OSHA requirements, and environmental guidelines.
• Manage facility operations, equipment investments, and asset protection.

Build and Develop Winning Teams

• Recruit, coach, mentor, and develop department leaders and staff.
• Create a culture of accountability, engagement, and continuous improvement.
• Lead performance management initiatives and employee development programs.
• Foster a positive workplace where people can grow and succeed.

Grow Sales & Business Development

• Establish and monitor daily, weekly, and monthly sales goals and performance metrics aligned with business objectives.
• Generate new business opportunities through prospecting, networking, referrals, and cold calling.
• Present and demonstrate Class 8 trucks and related products to prospective customers
• Collaborate across finance, service, and parts departments to ensure a seamless customer experience.
• Stay informed on industry trends, market conditions, competitor offerings, and product updates to maintain a competitive advantage.
• Build strong customer relationships through effective communication, negotiation, and relationship-building skills.
• Self-motivated with the ability to work independently and effectively manage a sales territory.
• Proficient in CRM software and Microsoft Office applications.

Qualifications

Minimum 10 years of leadership and/or management experience.

Minimum 5 years of heavy-duty truck mechanical experience.

Strong understanding of financial reporting, operational management, and profitability.

Experience leading teams, managing performance, and developing employees.

Proven ability to build strong relationships with customers, employees, vendors, and business partners.

Experience with P&L management, dealership operations, and CRM/dealership management systems preferred.

Bachelor's degree in Business Administration, Operations Management, or a related field preferred but not required.

Excellent communication, organizational, problem-solving, and decision-making skills.

Ability to manage multiple priorities in a fast-paced environment.

• Valid driver's license with a satisfactory driving record that meets company insurability requirements.
• Ability to conduct customer ride-alongs, vehicle demonstrations, and test drives in compliance with all applicable safety and licensing requirements.
• A Class B Commercial Driver's License (CDL) is required or must be obtained within six (6) months of hire.

Why Join Us?

Make a significant impact on business performance and growth.

Lead talented teams and develop future leaders.

Work in a dynamic, customer-focused environment.

Influence operational strategy and drive continuous improvement.

Build a rewarding career with an industry leader.

Ready to Take the Wheel?

If you're an experienced leader with a passion for operational excellence, customer satisfaction, and team development, we'd like to hear from you.

Apply today and help drive our success forward.

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

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