Midwest Regional Operations Manager - Commercial Service and Installation

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Kansas City™, a DH Pace Company, Inc., located in Olathe, Kansas is hiring an experienced Midwest Regional Operations Manager with a strong background in service & installation process improvement initiatives; process creation, procedural refinement and solution design. Must have a well‑rounded business acumen and bring effective team building strategies. Position Overview Directly impact and shape the Midwest Commercial Service and Installation Operations by proactively evaluating and assessing how current operational and sales activities are carried out by exempt and non‑exempt personnel Make appropriate recommendations for operational and sales procedural/process improvement changes, and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meets or exceeds the annual financial budget/forecast at all Midwest office locations Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring Ensure staff carries out daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures Use division financial reports (daily, weekly and monthly) and metrics for review and utilization in the management of daily operations Travel up to 25% to the Midwest Region’s Branches and Satellite offices (Wichita, KS, Topeka, KS, Columbia, MO, Joplin, MO, Springfield, MO, and Little Rock, AR) Other projects and responsibilities as assigned Qualifications Prefer a minimum seven (7) years of management experience; preferably experience managing multiple locations, but will also consider single location management experience Bachelor’s degree preferred; high school diploma required Must have valid driver’s license and good driving record Travel is up to 25% within the Midwest Analytical ability to evaluate operational processes, procedures, financial results, survey feedback and other metrics and determine cause/effect relationships. Able to isolate key information and determine the impact of process or procedural changes Possess an ability for technical applications and mechanical systems Proficient with Windows based programs and ERP/CRM systems Other duties as assigned What We Offer Comprehensive medical, dental, and vision coverage — available your first full month Generous paid time off plus paid holidays and floating holidays Company‑paid life insurance, short‑term disability, and long‑term disability 401(k) with employer match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Voluntary benefits including supplemental life and critical illness coverage Employee discounts for you and your immediate family Competitive compensation with annual performance reviews Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr Dhpace