Customer Support Lead
$65k - $75kSwishbreaks
Job Description
Job Description
(Job Application Link)
THE OPPORTUNITYSwish Breaks is one of the fastest-growing names in live commerce, reaching collectors across Whatnot, Fanatics Live, TikTok Shop, and now SwishX, our first-party digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up defining the processes, tools, quality standards, and escalation paths that deliver a seamless experience across every touchpoint. You'll be hands-on, creating a support operation that scales while ensuring every interaction strengthens trust, loyalty, and the overall member experience.
RESPONSIBILITIESYou will:
Build one member experience across SwishX and Swish LIVE, delivering consistent support regardless of where members buy.
Launch SwishX support from the ground up, including workflows, response standards, knowledge base, and ticketing.
Turn every support interaction into a loyalty moment through fast, empathetic resolution and scalable support tools.
Create a single source of truth for customer issues, driving root-cause fixes with Operations and Fulfillment.
Scale customer support from reactive issue resolution to proactive member success as the business grows.
You have:
3–5 years in customer success, support, or customer experience, ideally in ecommerce, marketplaces, live commerce, or startups.
Experience with ticketing platforms like Zendesk, Gorgias, Intercom, or similar.
A track record of building support processes, SOPs, and workflows from the ground up.
Strong written communication, analytical skills, and the ability to use data to improve the customer experience.
A calm, empathetic approach that turns customer issues into long-term loyalty.
Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG
You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media)
You love creators, fans, collectors, and the culture that surrounds them — this isn’t just a job to you
Model championship culture: speed, precision, no ego, no drama, high accountability
High ownership: Leaders here solve, not wait
No ego: We review, take feedback, fix mistakes fast
Speed + judgment: You ship constantly
AI-first: If it can be automated, you automate it
In-office energy: Culture doesn’t build itself on Zoom
Compensation Range: $65K - $75K
$121k - $151k
...stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are... ...you, you’ll fit right in.The Opportunity Customer expectations are evolving rapidly. Some... ...future. As our Customer Support Solutions Lead, you'll partner closely with the Senior...SuggestedCasual workWork at officeLocal areaJustworks
New York, NY22 hours ago$110k - $160k
...Transaction Banking Division AmericasFunction: Client Experience - Customer SupportGeneral Department DescriptionGlobal Transaction... ...Mizuho’s global network.SummaryThe Vice President, Customer Support Team Lead leads the Customer Support team and day-to-day technical and...SuggestedFull timeMizuho Financial Group
New York, NY3 days ago- ...Customer Support Lead JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented...SuggestedRemote workHome officeFlexible hours
- ...New York, NYContract: PermanentPosted: 2026-09-19Deadline: 0001-01-01Job Title: IT Support Team LeadLocation: New York, NYWe are seeking an experienced and customer-focused IT Support Lead to provide exceptional technical support for employees, executives, and senior...SuggestedWork at officeRemote work
Experis
New York, NY3 days ago - ...inseparable from their confidence in us. We're looking for a Senior Support Lead who can be trusted with real judgment calls, not just process,... ...hold as we scale rather than erode. This gives our Head of Customer Success the room to focus on strategy and enterprise...SuggestedFull timeLive inWork from homeMonday to ThursdayShift work
The Fun Group, Inc.
New York, NY20 days ago $230k - $260k
...their work on Notion.Notinos (our employees) are customer zero in bringing this future of work to life. We... ...’s work.About the Role:The CX Strategy & Ops Lead is responsible for designing & executing the customer support strategy to ensure that the company provides an...Local areaNotion Labs
New York, NY4 days ago$19.25 per hour
...we love to do things our way. We help our customers keep up with high fashion at affordable... ...class back of house colleague workspace Support: Explore our well-being initiatives and... ...the following day Team Leadership Lead, coach, and support team members Ensure...Part timeWork at officePrimark
New York, NY17 days ago$80k - $100k
...right people to the right jobs. We work with leading aerospace, defense, and industrial... ...across hundreds of operations worldwide. As a Customer Operations Lead, you will play a critical role in scaling how Covalent supports its customers and users. You will initially...Permanent employmentImmediate startRemote workWorldwideHome officeCovalent Networks
New York, NY22 hours ago- ...Job title: Desktop Support Team Lead – Global Investment Firm Location: New York, NY (on-site) Employment type: Full-time, permanent... ...desktop hardware across its lifecycle A strong commitment to customer service, and the confidence to support senior, demanding...Permanent employmentFull timeWork at officeLocal areaRemote workRotating shiftWeekend work
Actus Search
New York, NY2 days ago - Willdan Lighting and Electric (WLE), a subsidiary of Willdan, is seeking a Buildings Support Lead.The Buildings Support Lead directs the team that supports decision-makers through the stages of complex energy retrofit projects, connecting them to the resources they need...For subcontractorWork at officeLocal area
Willdan
New York, NY3 days ago - ...Full TimeWorking Type On SiteJob Reference 0000021849Salary Type AnnuallyIndustry Managed Services ProviderSelling Points Lead impactful IT support operations, fostering team growth and client satisfaction. Drive technical excellence and process improvements in a dynamic...
Green Key Resources
New York, NY3 days ago $120k - $140k
Executive Support Lead Job Details: Location: Hybrid - 3 days onsite in Hudson Yards, New York CityTravel: Up to 25% or more as needed to... ...audiovisual environments.Excellent troubleshooting, communication, and customer service skills.Ability to work effectively in fast-paced, high...Remote workYoh
New York, NY4 days ago- ...business relies on accounting, yet much of the software supporting accounting and finance teams was built decades ago and... ...The company has strong product-market fit, a growing customer base, and backing from leading technology investors. About The Role We are...Full time
Silicon Valley Search Group
New York, NY2 days ago $165k
...growth platform designed for the world's leading consumer goods companies. Our mission is... ...AI-powered platform. Our solutions help customers continuously optimize commercial... ...advisors and transformation partners, not just support. We help enterprises navigate organizational...Hourly payFull timeLocal areaAsper.ai
New York, NY22 hours ago- Application Support (Onsite Service Lead)The RoleThe onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring... ...value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+...Full timeTemporary workPart timeWork at officeLocal areaFlexible hours
UST Global
New York, NY1 day ago - ...Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication...Full timePart timeRemote workFlexible hours
enchanted-horizons-travel
New York, NY3 days ago - A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage customer service operations, improve processes, and ensure outstanding support experiences. The ideal candidate has over 2 years of experience...Full timeRemote work
Operationsarmy
New York, NY3 days ago - ...We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating... ...manage multiple tasks and prioritize effectively Experience in customer service, coordination, administrative support, or operations (...Remote work
Sight Sea Travel Company
New York, NY22 hours ago $100k
...Overview:Squarepoint is seeking a hands-on Trading Infrastructure Support (TIS) Tech Lead to manage a global TIS team. The candidate will lead a team... ...verbal, written, and organizational skills.Strong customer service orientation and strategic mindset.Excellent analytical...Weekend workSQUAREPOINT CAPITAL
New York, NY22 hours ago- ...and play a pivotal role in creating a positive, collaborative, and engaged online environment. You will be at the forefront of customer support and community moderation, proactively resolving issues, answering questions, and ensuring a welcoming experience for all...Full timeRemote work
Executive Staff Recruiters / ESR Healthcare
New York, NY22 hours ago $235.5k - $330.5k
...This is a remote/hybrid opportunity based in the USThe Customer Lifecycle Marketing (CLM) Practice Lead, reporting to the President, Data-Driven Marketing,... ...as executive sponsor on flagship CLM accounts, supporting retention, expansion, and reference developmentBring...Full timeTemporary workWork at officeLocal areaRemote workFlexible hours2 days per week3 days per weekDentsu
New York, NY14 hours ago$60k - $70k
...Wholesale Operations & Customer Experience Coordinator Full-time/Onsite New York,... ...plus years of experience designing for leading beauty brands informs every product, AFFORM... ...reports to the Director of Operations and supports the accurate, timely movement of orders...Full timeShift workAfform (Parallelle)
New York, NY1 day ago- ...Product Operations Manager in New York to own the Voice of the Customer pipeline, bug lifecycle, and operating rhythm across Engineering... ..., run cross-functional planning, and drive alignment with CS, Support, Sales, and GTM while delivering clear, measurable signals to leadership...
$130k - $180k
...on fire problem, closing 85% of the calls we schedule with cold outbound emails! We are now hiring our Founding Customer Success & Operations Lead to build the function that owns every customer from the moment they sign. For the right person, this can grow into leadership...Full timeContract workWork at officeImmediate startStealth Vertical AI Startup
New York, NY1 day ago$55 - $60 per hour
...hr Job Overview: The Onsite Service Lead will act as the primary point of contact... ...~8-12 years in Application/Production Support. ~ Strong ITIL process knowledge. ~ Stakeholder... ...our commitment to quality, security, operational excellence, and customer success....Temporary workLocal areaCYNET SYSTEMS
New York, NY3 days ago- ...Customer Success Lead Zip Security is looking for our first dedicated Customer Success Lead to own the customer experience from Closed Won... ...that customers can hit the ground running. Our existing T1 support rotation handles most incoming tickets, bugs, etc. from...Work at officeFlexible hours
- ...Customer Success Lead Strella is an AI-powered platform revolutionizing qualitative research with real-time, AI-moderated interviews and automated... ..., setting clear goals and providing regular feedback. Support their day-to-day account work, unblock escalations, and help...
$120k - $165k
...Sr. Customer Success Manager Our client is on a mission to revolutionize how employers... ...community because they understand that it leads to better results. They look at outcomes... ...vision for the department, build processes to support scaling, while also managing customer...Work at office- ...Customer Success Lead Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success... ...onboarding program to increase speed of value creation, and support customers in driving adoption among team members....
$100k - $150k
...Job Description Job Description Customer Success Lead | Private Markets AI Location: New York City Salary: $100,000 – $150,000 Base... ...ROLE ───────────────────────────────────── This is not a support function. You will manage enterprise AI deployments across...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Lead. Be the first to apply!
- customer experience team leader New York, NY
- customer success coordinator New York, NY
- customer service coordinator New York, NY
- customer service team manager New York, NY
- customer service team lead New York, NY
- customer experience lead New York, NY
- customer success team lead New York, NY
- customer success lead New York, NY
- student support coordinator New York, NY
- sales support coordinator New York, NY