Automotive Customer Service Representative

Automotive Customer Service Representative (Collision Center)

Full-Time

Pay Based on Experience

Location: Cable Dahmer of Topeka

Cable Dahmer Automotive Group is seeking a Customer Service Representative (CSR) to join our Collision Center team. This role serves as the primary point of contact for customers throughout the repair process and plays a key role in delivering an exceptional customer experience.

The ideal candidate is organized, friendly, and comfortable managing multiple tasks in a fast-paced environment. This is an entry-level position with opportunities for career growth within the automotive industry.

What You'll Do

Greet customers and provide a welcoming, professional experience in the collision center

Answer customer questions and explain repair services and timelines

Schedule repair appointments and coordinate with technicians to ensure efficient workflow

Assist customers with repair estimates and explain the repair process

Communicate with insurance companies to support claims processing and required documentation

Provide regular updates to customers on repair progress and timelines

Process invoices, payments, and resolve billing questions when needed

Address customer concerns and help resolve issues to ensure a positive experience

Maintain accurate customer records, repair orders, and documentation

Support general office operations including phone calls, filing, and system updates

What We're Looking For

High school diploma or equivalent required

Previous customer service or retail experience preferred

Strong communication skills with the ability to clearly explain information to customers

Friendly and professional demeanor with strong interpersonal skills

Detail-oriented with strong organizational and multitasking abilities

Basic computer proficiency and comfort using office systems

Ability to remain calm and professional in a fast-paced environment

Why Join Cable Dahmer?

Cable Dahmer Automotive Group is committed to creating long-term career opportunities for our team members. We offer a supportive environment where employees can grow, learn, and build a career in the automotive industry.

Full-time team members enjoy:

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee discounts on vehicles, service, and parts

Career advancement opportunities

A positive and team-oriented work environment

EEO, including disability/vets