Director of Technical Implementation

ABOUT LEAP Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. ABOUT THE ROLE Leap is hiring a Director of Technical Implementation to lead client onboarding and the technical implementation team end-to-end.

You'll own a large book of mid-market and enterprise implementations (about 80 in flight today). Most are vendor-facing with TPAs, health plans, and carriers, with some direct client work. You'll set how implementations get done at Leap, including standards, playbooks, staffing, and quality. You'll also stay hands-on when launches get complicated, working closely with Engineering, Client Success, and Finance to get clients live on time and accurately. This is a remote-friendly leadership role reporting to the SVP of Client Operations & Success. Our team works in a fast-changing environment, shares direct feedback across functions, and builds process as we grow. WHAT YOU'LL DO - Build, manage, and develop the technical implementation team, including Senior Technical Implementation Managers, with clear ownership across the book of work - Coach the team on delivery quality and on when to escalate versus resolve independently, and plan capacity and staffing as implementation volume grows - Design the team's operating rhythm, including standups, escalation paths, and a regular feedback loop for surfacing and clearing roadblocks - Build visibility into every implementation's status, so it's clear where delays are coming from, including our own team, without relying on any one person tracking threads - Own end-to-end delivery across a large concurrent portfolio of mid-market and enterprise implementations, from requirements through go-live - Drive on-time, accurate launches across eligibility, claims, and prior authorization file setup, SFTP connections, and platform configuration - Lead remediation when an implementation goes off track, including root cause analysis, stakeholder communication, and fix validation - Standardize implementation processes, SOPs, and documentation so launches stay repeatable as volume grows, and strengthen QA of configurations and file processes to protect data integrity - Partner with Engineering to reduce manual work across file processing, data ingestion, and reporting - Serve as the senior owner for TPA, health plan, and carrier partners throughout onboarding, translating requirements into solutions that hold up across many similar launches - Partner with Finance on carrier billing setup, and with Client Success on clean handoffs after go-live - Responsible for creating the best client profiles for the highest engagement by driving the right decisions for client launch - Experience working with highly customized benefit plans - carve outs, mandatory programs and incentive driven plans.