Desktop Support Technician

Job Title: Desktop Support Technician


Job Duration: 12 Months of Contract to Hire role


Job Location: New York, NY - 10017 (Onsite)


Client: Guggenheim Partners, LLC


Pay Rate: $42.86.00 hr. on w2


USC, TN, H4-ead, GC, GC-EAD

Position Type:


Contract-to-Hire


On-Site

We still need resume but from Finance domain


Technical Experience: 2-4 years of hands-on support for printers, PCs, laptops, and mobile devices; strong troubleshooting skills for both hardware and software.
Software Proficiency: Solid knowledge of Windows 7 & 10, Microsoft Office (2013-365), and familiarity with market data apps (e.g., Bloomberg) and telephony systems.
Education/Background: Bachelor's degree and financial services experience
Soft Skills: Excellent customer service and communication abilities; must work well in a team environment.
Candidate Fit: Look for proactive problem-solvers with a service-oriented mindset and a collaborative attitude.

• 5 years Desktop Support Experience
• Not necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)
• Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices .
• Office 5 days onsite.

Required:

• Bachelor's degree preferred.
• Finance experience preferred.
• 5 years of desktop support experience.
• 2-4 years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems.
• Proficiency in troubleshooting desktop computer issues, both hardware and software.
• Experience with supporting mobile devices.
• Excellent customer services skills.
• Excellent communication skills.
• Team player attitude.
• Work overtime hours, weekend hours and on-call hours as required.

Responsibilities:

• Solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
• Provide technical support for users of desktop hardware and software; users can be in remote locations.
• Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting.
• Troubleshoot printers and copier interfaces.
• Track and resolve incidents and requests in an incident management system.
• Perform a variety of support activities including inventory and coordination with outside technology vendors.