Desktop Support Technician
$80k - $90kFull-time
TSG Risk Management
Desktop Support Analyst
Position Summary
We are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance.
The ideal candidate has 2 to 5 years of direct end-user support experience, strong troubleshooting skills, and a genuine interest in delivering reliable, responsive desktop support. This is a full-time, onsite position in New York City.
Key Responsibilities
- Provide desk-side and remote technical support to employees
- Diagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems
- Troubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
- Install, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals
- Resolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID
- Assist with endpoint setup and management using Microsoft Intune or a similar platform
- Manage incidents and service requests in ServiceNow or a comparable ticketing system
- Troubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate
- Support new-hire setups, equipment replacements, system upgrades, and technology rollouts
- Document troubleshooting steps and resolutions in the ticketing system
- Provide patient, professional support to employees with varying levels of technical knowledge
Required Qualifications
- 2 to 5 years of hands-on desktop support or end-user IT support experience
- Strong practical experience troubleshooting Windows 10 and Windows 11 in a business environment
- Hands-on experience resolving Microsoft 365 issues, especially Outlook and other commonly used Office applications
- Ability to independently diagnose and resolve common hardware, software, account, and connectivity issues
- Working knowledge of Active Directory or Microsoft Entra ID
- Familiarity with Microsoft Intune or a comparable endpoint management platform
- Experience using ServiceNow or a similar ticketing system
- Experience setting up and troubleshooting laptops, desktops, printers, and peripherals
- Strong communication skills and a service-oriented approach
- Ability to work onsite in New York, NY, Monday through Friday
Preferred Qualifications
- Experience supporting Teams, OneDrive, and SharePoint Online
- Experience providing executive or VIP support
- Experience in a corporate or enterprise environment
- Exposure to mobile device management
- Familiarity with ITIL-based support processes
Position Details
Job Title: Desktop Support Analyst
Job Type: Full-time
Salary: $80,000 to $90,000 per year
Schedule: Monday through Friday, 40 hours per week
Work Location: Onsite in New York, NY
Vacancy posted 20 days ago
Similar jobs that could be interesting for youBased on the Desktop Support Technician in New York, NY vacancy
- ...programmatic media partner for marketers and agencies, combining data science, analytics, and programmatic trading is looking for a Desktop Support Technician to provide responsive, user-focused 1st and 2nd line support across the New York office and the wider US region....SuggestedFull timeWork at officeLocal areaRemote work
Phyton Talent Advisors
New York, NY2 days ago - ...Role Summary The Desktop Support Engineer (Band 2) is responsible for delivering day-to-day onsite deskside support services at the New York client site. The role focuses on providing a high-quality colleague experience through TechBar support (walk-in and appointment...SuggestedFull timeLocal area
HCLTech
New York, NY2 days ago - ...Job Summary We are seeking a customer-focused Desktop Support Technician to provide technical, white glove IT support across our client’s corporate office in Manhattan. In this role, you will deliver hands-on technical support to corporate end users, executive leadership...SuggestedFull timeTemporary workWork at officeRemote workFlexible hours
Astreya
New York, NY13 hours ago - ...Job Description We are seeking a Desktop Support Technician to join our team! You will resolve computer-related issues for your clients. Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person,...Suggested
ONIT INC.
New York, NY2 days ago $22 per hour
...Our client is seeking an IT Desktop Support Technician (Level 1) to join their team for a summer intern project . This role offers hands-on experience supporting an enterprise-level IT environment, providing technical assistance directly to users, and contributing...SuggestedSummer internshipThe Right Click, Inc.
New York, NY5 days ago$80k - $90k
...Desktop Support AnalystWe are seeking a motivated and customer-focused Desktop Support Analyst to provide high-quality technical support to employees in a fast-paced, professional environment.The ideal candidate will have 2 to 5 years of hands-on desktop support, help...Full timeWork at officeRemote workMonday to FridayTSG Risk Management
New York, NY4 days ago- ...Job Title: Desktop Support Technician Job Duration: 12 Months of Contract to Hire role Job Location: New York, NY - 10017 (Onsite) Client: Guggenheim Partners, LLC Pay Rate: $42.86.00 hr. on w2 USC, TN, H4-ead, GC, GC-EAD...Contract workWork experience placementWork at officeRemote workWeekend work
3B Staffing LLC
New York, NY5 days ago - ...Job Title: L1 Desktop Support Job Location : 52 Broadway 11th Floor New York, NY 10004 Pay : Duration : 6 month contract-to-hire Primary Responsibilities: Provide excellent customer service to all clients & staff Skilled in desktop support handling...Long term contractContract workTemporary work
Merge IT LLC
New York, NY2 days ago - ...Job Title : Desktop Support Technician Job Location: New York, NY (Onsite) Job Duration: 06+ Months(Possibility of Extension) Pay Rate: $26/hr on w2 Job Description: Mobile device procurement iPhone, iPad and Samsung devices Working with Telecom...Long distance
Integrated Resources
New York, NY3 days ago - ...Work Arrangement / Work Shift: Remote Role Overview: The Desktop Support Technician serves as the first line of response for company employees needing help with accounts, devices, and everyday software issues, working closely with the Director of IT to keep the team running...Work at officeRemote workFlexible hoursShift work
Openkrill
New York, NY20 hours ago - ...The Desktop Support Technician will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues...Contract workLocal areaRemote workLong distance
Spruce Technology
New York, NY3 days ago - ...Job Title Responsibilities: Provide hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and...Remote work
Software Technology Inc
New York, NY5 days ago - ...disability status, protected veteran status or any other characteristic protected by law. Description As the Desktop Support Technician in JFK Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and...Full timePart timeWork at officeShift work
Avening Management and Technical Services LLC
New York, NY3 days ago $20 - $30 per hour
...Description Our client is looking for a Desktop Tech (Tier II) to join a 4 person team, under the supervision of 2 Sr. Desktop Techs... ...Level II 3 years or more years of Helpdesk/Desktop and customer support experience Ability to perform RCA post-mortem write-ups as ebriefs...Contract workTemporary workWork at officeRemote workTEKsystems
New York, NY5 days ago$24 - $34 per hour
...Description What Youll Do: - Provide general desktop and end-user support for hardware and software issues. - Respond to and resolve incident and service requests through ticketing systems. - Support MS Office Suite and backend Office environments. - Manage...Contract workTemporary workRemote workTEKsystems
New York, NY3 days ago- ...Desktop Support Technician – Executive & Premier Support The standard shift for this position is 10:00 AM–6:00 PM onsite Monday - Friday. The Desktop Support Technician provides high-touch technology support to Managing Directors, senior business users, Executive...Work at officeMonday to FridayShift work
Insight Global
New York, NY4 days ago - ...inquiries regarding the following opportunity, please contact our Talent Specialist, Meghna at (***) ***-****. Title: IT Desktop Support Technician Location: Canton,NY Duration: 12 Months with possibility of extension based on demand. Schedule:Monday -...Remote workMonday to Friday
DivIHN Integration Inc
New York, NY1 day ago - To provide exceptional technical support, the full-time Desktop Support Technician will deliver reliable endpoint assistance, troubleshoot complex user issues, and ensure compliance with IT standards in a hybrid work environment. Key responsibilities Build, configure,...Full timeRemote work
$56k - $60k
...them with exceptional professionals for this role. As a Tier I Support Technician - Mid you will provide advanced front-line support, handle... ...highly motivated and experienced Mid- Tier I Support Desktop Technicians to join our team supporting our Customer in Washington...Full timeContract workTemporary workWork at officeLocal areaRemote workWork from homeMonday to FridayWeekend workDay shiftAfternoon shift$25 - $29 per hour
...with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US). The Desktop Support Technician will be...Temporary workRemote workFlexible hours- ...Desktop Support TechnicianWe are seeking an entry level Field Services Associate to join our team of professionals with 1-3 years of experience.In this position you will:Install, configure, deploy and maintain workstations, printers, mobile devices, and peripheral equipment...
The Custom Group of Companies
New York, NY5 days ago $35 per hour
...Our client is seeking a skilled Level 2 Desktop Support Technician to provide advanced technical support in a fast-paced enterprise environment. This role focuses on delivering high-quality IT support to employees in a large organization, ensuring smooth operation of...The Right Click, Inc.
New York, NY3 days ago- ...Level I/II Desktop Support Engineer We are currently seeking a full time Level I/II Desktop Support Engineer with 2-3 years of extensive hands-on experience with the following: PC, Mac and Printer break/fix. Responsibilities include: Provide phone support and...Full timeNight shift
Lincoln IT
New York, NY4 days ago - ...Desktop Support Technician We are seeking a skilled Desktop Support Technician with strong experience supporting Windows and macOS environments. The ideal candidate will provide onsite and remote technical support, manage endpoint devices, troubleshoot hardware/software...Remote work
E-Solutions
New York, NY3 days ago - ...Job Description Job Description Job Overview We are currently seeking a full time Level I/II Desktop Support Engineer with 2-3 years of extensive hands-on experience with the following: PC, Mac and Printer break/fix. Responsibilities Provide phone support...Full timeNight shift
Lincoln IT
New York, NYa month ago - ...The Desktop Support Consultant provides responsive, customer-focused technical support for employees across desktop, mobile, collaboration, and enterprise productivity platforms. This role is a primary point of contact for end-user technology support, ensuring incidents...Full timeWork at officeShift work
JSR Tech Consulting
New York, NY1 day ago $100k - $150k
...Desktop Support Engineer Location: NYC Our client is a well-capitalized quantitative trading firm with an established presence across global financial markets. As they continue to scale their operations, they are seeking a Senior IT Engineer / Technical Operations...Full timeWork at officeJoseph Anthony Group
New York, NY2 days ago- **Computer Support Technician (LMS & Technical Support)** **Location:** New York, NY (Hybrid Model - See Schedule Details Below) **Schedule... .... This role perfectly bridges the gap between hands-on desktop/hardware troubleshooting and back-office system administration...Weekly payContract workTemporary workImmediate startRemote workMonday to FridayFlexible hours
Manpower Group Inc.
New York, NY5 days ago - ...: 6 Only Full Time no C2C and No Contract Full-time I, Shakib (i3 infotek) would like to share a job opportunity as Desktop Support based in New York, NY (Onsite) location for a Full-time position. *** In case, if you are not comfortable with this...Full timeContract workRemote workWork visa
Syntricate Technologies
New York, NY2 days ago - ...Desktop Support Lead Specialist Location: NYC, NY (Onsite Position) Type: Full Time Opportunity The Desktop Support is responsible for the strategic planning, implementation, management, and security of all information systems across the organization. In a pharmaceutical...Full time
Covetit
New York, NY5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Desktop Support Technician. Be the first to apply!
Related searches
- desktop support technician New York, NY
- desktop engineer New York, NY
- IT desktop support engineer New York, NY
- sccm desktop engineer New York, NY
- desktop deployment technician New York, NY
- senior desktop support technician New York, NY
- desktop support engineer New York, NY
- desktop support analyst New York, NY
- desktop support New York, NY
- desktop support team lead New York, NY