Human Resource Manager

Human Resources Manager Location: Concord, CA (On-site) Schedule: Full-Time (Occasional evenings/weekends) Reports to: Vice-President of Finance Organization: Mission-Driven Nonprofit About The Hume Center Founded in 1993, The Hume Center is a federally certified Community Mental Health Center (CMHC) that provides comprehensive behavioral health services through 20 programs across five clinics, several School Based satellite clinics, and community offices in Alameda and Contra Costa counties. Our mission is rooted in promoting psychological well-being, especially among the under- and un-served, through enabling consultation, multicultural competency, and an unwavering commitment to growth, healing, and human potential. About the Role The Human Resources Manager acts as the central point of contact for all human resources operations, balancing strategic organizational development with rigorous administrative compliance. This role works closely with leadership to align staff engagement, recruitment, benefits, and workplace culture with the organization’s overarching mission within the evolving behavioral health ecosystem. Minimum Requirements Required Bachelor’s Degree in Human Resources, organizational psychology, or related field and three to five (3-5) years of experience. Or Master Degree in Human Resources or related field and two to four (2-4) years experience. SHRM/PHR/SPHR certification required. Extensive knowledge and experience in Human Resources functions, employment/labor law, healthcare law, and professional training regulations. Demonstrate flexibility to handle organizational needs. Work full time, and must be willing to work evenings/weekends as needed. Work structure - working on site (note - benefit opportunity available to transition this position as a Hybrid position after six months of demonstrated positive performance). Demonstrate knowledge for representation of The Hume Center. Possess a valid California Driver’s license. Must be willing to use your own vehicle and valid car insurance for work related travel. Be willing to use your own cell phone to be accessible and willing to be available to receive calls for crisis and/or emergency situations with supervisors and relevant colleagues. Skilled in spreadsheets, writing company memos, Microsoft Word, Adobe Acrobat, DocuSign, and GSuite applications. Preferred Project Management Certification Understanding of Organizational Development and Change Management Understanding of People and Culture Personal Attributions Demonstrates Creativity, Flexibility and Openness Demonstrates High Professionalism Strong Organizational Skills Effective Interpersonal Skills, verbal and written communication skills Ability to Maintain Confidentiality Detail oriented. Works independently. Ability to work in fast-paced, ever changing environments and effectively adapting to change Optimistic: Shows respect, seeks strengths, and believes that consumers can change, stabilize, and recover Ability to establish rapport and maintain effective working relationships with organizational staff, and other resource providers in the community is essential. Excellent conflict management resolution and problem-solving skill Ability to prioritize tasks and to meet deadlines Ability to work collaboratively and effectively with team members at all levels Excellent relationship management skills and emotional intelligence Experienced in close collaboration with other leaders and professionals Ability to hold accountability and support growth and responsibility Adept at working with both internal and external cross-functional teams. Ability to manage project details and project management skills Ability to read and interpret data, perform data analysis, and report writing Strong management skills Key Responsibilities Strategic Support & Organizational Culture Executive Synergy: Support the Vice President of Finance (VPF) by preparing briefings and organizing information to support rapid, data-driven decision-making. Strategic Alignment: Collaborate with Organizational Development leaders to design and implement strategic frameworks and pulse surveys that boost recruitment, staff engagement, retention, and performance. Culture Institutionalization: Work cross-departmentally (with the Office of the CEO, Director of the Executive Office, Training, and Organizational Development) to embed company history, branding, core values, and workplace philosophy across all tiers of leadership. Agency Events: Under the direction of executive leadership, serve as a core planning team member alongside the Events Coordinator to organize key agency events, including the Welcome Retreat, Orientation Weeks, Holiday Party, Spring Celebration, Annual Retreat, Graduation and other organizational staff events. Departmental Leadership & Policy Management Compliance & Regulations: Maintain up-to-date knowledge of state and federal employment laws; implement policy changes proactively to ensure organizational alignment. Policy Development: Develop, administer, and maintain the Employee Handbook, personnel policies, procedures and standard forms. Annually present improvement recommendations to the Executive Leadership Team. Departmental Control: Plan, organize, and execute all HR department activities, setting goals and systems that support the organization’s strategic vision. Reporting & Governance: Participate in Supervisor, Management, and Leadership team meetings. Present impactful HR changes and departmental updates to assigned supervisor and leadership. Talent Acquisition & Lifecycle Management Recruitment Strategy: Actively lead workforce recruitment efforts, oversee the creation of marketing materials, and prepare for recruitment activities. Job Descriptions: Partner with Hiring Managers to create, revise, and maintain accurate, up-to-date job descriptions. Onboarding & Offboarding: Lead a seamless onboarding and offboarding process, ensuring new hires are equipped with necessary resources and staff who end the work, smoothly close out by completing proper handing over charge processes. Coordinate across Finance, Accounting, Compliance, IS, Credentialing, and Training departments. Employee Records & Systems: Manage HR information systems (HRIS), electronic employee portals, and physical personnel records. Rigorously maintain data regarding employment personnel history, compensation, benefits, attendance, and evaluations. Compensation, Benefits, & Compliance Total Benefits Management: Oversee and administer company benefits (e.g.. PTO, Health, Dental, Vision, 401(k), and Workers’ Compensation). Market Analysis: Conduct salary research, analyze compensation surveys, and update the organization’s compensation program annually. Regulatory Screenings: Conduct mandatory monthly OIG, SAM, and Medi-Cal checks for all providers. Ensure timely completion of background checks, live scans, TB testing, and physical clearances. Audit Support: Lead or assist in HR-related audits (e.g., Workers' Compensation) and provide salary data/job descriptions to support finance with grants, budgets, and proposals. Payroll & Timekeeping Coordination: Partner with accounting to resolve pay errors. Ensure timely staff submission of timesheets, mileage, and volunteer reimbursements. Employee Relations & Performance Management Neutral Advocacy: Act as a neutral coordinator for workplace concerns, identifying issues that require executive consultation, formal Compliance intervention, or HR investigation. Investigations: Assist in resolving employee discrimination, harassment, and grievance concerns in strict accordance with company procedures (routing clinical/supervision complaints to Compliance). Performance Optimization: Provide quality administrative support for the development and rollout on a routine basis of Performance Reviews, Position Impact Results Frameworks (PIRFs), position-specific KPIs, and SMART goals. Staff Training & Development: Lead employee handbook and benefits training. Coordinate and track mandatory compliance training (e.g., Cultural Competency, HIPAA, Safety, Insync) across departments. Trainee Program Administrative Support Recruitment & Timelines: Review training council/association manuals to ensure recruitment processes align with institutional deadlines. Data Management: Maintain the Master Trainee Recruitment Spreadsheet (tracking FTEs, position levels, candidates, and rankings) and the annual Master Trainee Roster. Outreach & Selection: Distribute openings to graduate schools and listservs, screen applicants, schedule interviews, and manage the feedback and offer/no-offer letter process. Contract & Hour Tracking: Coordinate the signing and secure storage of all university/school contracts and performance evaluations. Ensure precise tracking of accrued training hours. Credentialing & Alumni Support: Partner with the Credentialing Department to initiate and track timely Board Registrations (including County Staff IDs, Clinician’s Gateway, Provider Portal, etc.). Develop and track alumni networks and events. General Requirements & Workplace Philosophy Internal Alignment: Meet with your designated supervisor weekly for individual supervision, demonstrating clear utilization of The Hume Center's organizational channels of communication. Team Leadership: Facilitate meetings, as needed. Serve as a responsive liaison who identifies necessary resources, manages reporting, prepares reports to present department highlights, and effectively communicates department needs to upper management. Organizational Alignment: Embody The Hume Center’s mission, work culture, and values by actively practicing an enabling, collaborative approach in all professional interactions. Meeting Attendance: Maintain consistent participation in all required organizational and departmental meetings. Continuous Licensing Education: Actively pursue Continuing Staff Development to keep your Human Resources certification in an active, positive status. Operational Agility: Fulfill additional duties and strategic priorities as directed by one’s assigned supervisor, Vice-President of Finance or executive leadership. Ideal Candidate Profile Communicates with calm, professionalism, and emotional intelligence, both verbally and in writing Stays organized and detail-oriented while managing competing priorities and shifting timelines with clarity Demonstrates flexibility, creativity, and openness in supporting evolving organizational needs Anticipates challenges and brings sound judgment with a solutions-oriented mindset Builds and maintains strong relationships across all levels with emotional intelligence and respect Maintains confidentiality and handles sensitive information with discretion and integrity Works independently while collaborating thoughtfully and effectively across teams Adapts smoothly to changing priorities in a dynamic, service-driven environment Creates masterful documents, presentations, and communications using GSuite, Microsoft Office, and project management tools and relevant AI resources Demonstrates primary professional commitment and representation of The Hume Center Compensation & Benefits Base Salary: $108-131k (commensurate with experience) Medical, dental, and vision coverage Generous Paid Time Off (PTO) and Paid Holidays Competitive Retirement Plan Ongoing professional development and training Employee wellness and mental health support resources Opportunities for advancement in a growing, mission-driven organization #J-18808-Ljbffr