Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development

Compensation:

• Competitive base pay with bonus opportunities based on performance.

You May Be a Great Fit as a Business Development Representative at Chad Burtch State Farm if: 

• You take pride in helping people and solving problems quickly .
• You communicate clearly and confidently with customers.
• You stay organized in a fast-paced environment .
• You enjoy building relationships and creating a great customer experience .
• You can handle multiple priorities while staying professional and positive .
• You want to grow with a winning team and build a long-term career .

Location Address: 1929 Keokuk St, Iowa City, IA 52240

At Chad Burtch State Farm, we help individuals, families, and business owners protect what matters most through insurance and financial solutions. Our sales team brings in new business, and our service team keeps clients happy, protected, and supported.

We provide training, growth opportunities, and a strong team culture where great people can build real careers.

Position Overview
We are seeking a motivated Customer Service Representative to support both our current customers and the business written by our sales team. This role is critical to client retention, policy servicing, and creating an exceptional customer experience.

You will help customers with policy changes, billing questions, claims guidance, renewals, coverage reviews, and day-to-day account needs while working closely with our sales team to keep business running smoothly.

Key Responsibilities

• Assist current customers with policy changes, billing questions, renewals, and account updates
• Support clients with claims questions and next-step guidance
• Help service new business written by the sales team
• Review accounts for additional needs and refer opportunities to licensed sales team members
• Maintain accurate documentation and follow-up
• Deliver prompt, friendly, and professional customer service
• Help create a positive office culture and smooth daily operations

Qualifications

• Strong communication and people skills
• Organized and dependable
• Positive attitude with strong attention to detail
• Ability to multitask in a fast-paced office
• Customer service or office experience preferred
• Insurance experience is a plus, not required
• Licensing required (we can provide study material, pay for licenses, & reimburse for passed tests)