ServiceNow Administrator

Job Description

An insurance broker is looking for a ServiceNow Administrator to support the ongoing administration, maintenance, and optimization of a large-scale ServiceNow environment. In this role, the ServiceNow Administrator will be responsible for the day-to-day management of the platform, ensuring it remains stable, secure, and aligned with business needs. They will manage user enrollment, access requests, roles, groups, and permissions across a complex environment supporting more than 15,000 users. This individual will serve as a key point of contact for ServiceNow support, troubleshooting platform issues, managing incoming tickets, and determining when issues should be resolved independently versus escalated to development or implementation teams. The ServiceNow Administrator will support and maintain ITSM modules including Incident, Change, Problem, Request, and Service Catalog Management while ensuring proper governance, security, and user access controls. Additionally, they will create reports and dashboards for business stakeholders, maintain accurate platform documentation, develop and update knowledge articles, and communicate effectively with both technical teams and end users. The ideal candidate will have strong experience with ServiceNow administration, user and role management, ITSM processes, reporting, documentation, and stakeholder communication within an enterprise-level environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

2-5 years of dedicated ServiceNow Administration experience

ServiceNow Certified System Administrator (CSA) certification required

Experience managing users, groups, roles, and access controls (ACLs)

Experience supporting a large enterprise ServiceNow environment (15,000+ users preferred)

Experience administering ITSM processes (Incident, Change, Problem, Request, Service Catalog)

Strong troubleshooting skills and ability to determine when issues require escalation

Experience creating reports and dashboards within ServiceNow

Excellent communication and stakeholder management skills

Strong documentation skills

Experience supporting platform governance, security, and user access management Experience with CMDB administration

Knowledge of Employee Center / Employee Works / Slate

Experience with Knowledge Management and Service Catalog

Understanding of platform security and role-based access controls

Exposure to Flow Designer

Experience supporting ServiceNow upgrades and releases

Platform Analytics certification or reporting-focused ServiceNow training