Service Manager

\"TWG\" is the group name we use to refer to the industry's foremost producers of quality winches, hoists, gear drives and electronic monitoring systems for global industrial applications. The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pullmaster and LANTEC. Operating from the Jenks, Oklahoma facility are the Tulsa Winch, Rufnek, Greer, dp Winch and Gear Products brands with Pullmaster and LANTEC brands operating from the Surrey, British Columbia, Canada. By drawing upon the talent of our dedicated employees and the strengths of these brands, TWGhas become known around the world for providing innovative products and solutions designed and manufactured to high quality standards and delivered to our customers on time. The products and solutions produced by TWG find their way into diverse applications including onshore oil and gas, the utility industry, commercial and governmental towing and recovery, construction and offshore cranes, marine applications including fishing and cargo handling, forestry and mining applications and a myriad of other construction applications. We feel that our success is directly attributable to the creativity, commitment and enthusiasm of our employees. This position reports to the Manager, Quality & Safety with responsibilities to provide technical support to customers for warranty and service on TWG products. Essential Responsibilities: Manages the daily operation of the Service Department which includes but is not limited to: warranty work, parts orders, returned goods, and resolving customer concerns. Manages the daily work, overall direction, mentoring, training, and evaluation of assigned department employees. Works with engineering, manufacturing, sales to resolve warranty and/or quality concerns. Keeps accurate, detailed records of service calls, sales orders, RMA's, warranties and credits according to company practices. Provides customer training on TWG product applications as needed. This position is also responsible for, with authority to follow ISO procedures, initiate action to prevent problems, document quality problems, contribute to problem solutions, verify implementation of solutions, control further processing when a problem is identified, protect the environment, including preventing pollution, analyzing or identifying areas for correction or improvement. Qualifications/Requirements: Required: Associate's degree in Business, Engineering or related field. 2-5+ years of successful supervisory experience, or combination of education and experience. History of working with geared, technical, and/or hydraulic applications. Must be able to travel as required and /or directed. Preferred: Bachelor's Degree in Business, Engineering or related field. Work Arrangement : Onsite We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact View email address on click.appcast.io assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function : Manufacturing & Operations; Quality & Continous Improvement #J-18808-Ljbffr