Payroll Support Specialist

Salary: $22/hour A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If youve been hungry and away from home, chances are youve tasted Compass Groups delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary Please note: Candidates for this role MUST reside in the Charlotte, NC area. Summary: Working as a Payroll Specialist II, you will support payroll applications by answering incoming calls and emails, providing customer service, and identifying process inefficiencies. Essential Duties and Responsibilities: Answers incoming calls according to established procedures and performance standards. Creates work orders and captures structured data for each issue. Understands questions/issues presented and suggests resolutions to issues. Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team. Provides support for all payroll applications and make recommendations for future improvements/enhancements. Processes and responds to emails according to service level agreements. Processes off-cycle checks according to service level agreements. Completes necessary corrections listed on internal data audits. Provides customer service leadership on projects involving multiple teams within the department. Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions. Performs other duties as assigned. Qualifications: Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience. Previous experience working with clients in a fast paced, complex, deadline oriented service environment. Payroll processing knowledge and SAP experience preferred. Bachelor??s degree preferred. Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Certain positions may require Florida Level 2 background screening. Details: Req ID: 1566793 Compass Corporate Alexis Ditaway [[req_classification]]